IT Operations - Workplace (Internship)

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. Internship: 6 months  Location: Paris (on-site) Role Overview You will support daily IT operations with a strong focus on hardware and workplace IT. This includes end-user devices, IT stock management, and maintenance of office equipment such as video conferencing rooms. You will contribute to the IT team’s activities and learn how to operate IT in a fast-growing international environment. This role is hands-on and focused on execution, with opportunities to progressively contribute to improvements and automation. Responsibilities End-User Support Provide first-line support for hardware, workplace IT and basic laptop software issues Troubleshoot laptops, peripherals and common user problems Assist employees with day-to-day IT needs in the office Contribute to onboarding and offboarding processes (device preparation, user assistance) Hardware & Asset Management Manage IT equipment lifecycle (preparation, wipe, cleaning, recycling, resale)Track and maintain accurate inventory of devices Organize stock and ensure devices are ready to use Support procurement and logistics when needed MDM (Device Management) Contribute to the administration of the MDM solution (JumpCloud) Organize and build device groups and policies Perform daily MDM tasks (enrollment, checks, basic troubleshooting, reporting) Help maintain and improve device configuration standards  Workplace IT & Office Equipment Maintain and support meeting room equipment (video conferencing, cabling, screens, audio) Troubleshoot meeting room issues (connectivity, audio/video) Ensure office IT setup is functional (desks, printers, basic network access) Continuous Improvement & Automation Contribute to improving IT processes and user experience Document simple procedures, configuration and user guides Help maintain application installation scripts Contribute to small automation tasks (based on your technical level) Support the rollout of new IT tools and solutions Profile Student in IT or technical field Comfortable with everyday IT tools and environments Strong willingness to help users and good communication skills Dynamic, autonomous, and reliable Curious, organized, and motivated to learn Interest in hardware troubleshooting and workplace IT At ease in spoken and written English Bonus Basic understanding of MDM tools (JumpCloud or equivalent) Basic scripting knowledge (Bash, PowerShell) Interest in IT security topics What You Will Learn Manage IT hardware in an international environment Use and administer an MDM (JumpCloud) Understand IT security basics in a company context Develop troubleshooting and support skills Contribute to real IT operations, automation, and tooling We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.   Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.