On Demand Operations Supervisor

About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. Who We Are CookUnity is the first-ever chef-to-consumer platform, connecting a diverse community of talented chefs with busy food lovers and elevating the at-home dining experience. We are growing rapidly and looking for hard-working, passionate team members who want to help us become more efficient, faster, and more reliable for our customers. We’re always learning and improving — and if that’s the kind of environment where you thrive, we’d love to hear from you! The Role The On Demand Operations Supervisor supports daily operations and administrative oversight at one of our NYC locations. This role combines hands-on operational leadership with platform, reporting, and compliance support to ensure smooth execution across food operations, ordering channels, and operational controls. This is an ideal opportunity for someone who enjoys owning their work, working independently, and growing within operations. You Are Able to perform the essential functions of the position, with or without reasonable accommodation, including: • Reheating, packaging, and fulfilling meals in accordance with CookUnity quality and food safety standards • Opening and closing the location independently and ensuring daily operational readiness • Maintaining cleanliness, organization, and compliance with all food safety and sanitation requirements • Managing POS and third-party delivery orders to ensure accurate and timely fulfillment • Monitoring and supporting ordering platforms including Toast, DoorDash, UberEats, Grubhub, ezCater, B2B, and other channels • Reviewing customer feedback, platform performance, and basic operational reporting • Supporting weekly financial tracking, reconciliations, and expense reporting • Assisting with inventory counts, waste tracking, and controllable cost oversight • Supporting Too Good To Go, B2B, and Fraîche operations as needed • Troubleshooting operational issues and effectively prioritizing tasks during shifts • Supporting documentation management, compliance tracking, and SOP updates • Assisting with onboarding, training, pilots, and special operational projects Must-Haves • Experience in food service, operations, fulfillment, or a related field • Familiarity with POS systems and third-party delivery platforms • Strong organizational, communication, and problem-solving skills • Ability to work independently with minimal supervision • Flexibility to work evenings and weekends • Ability to stand for extended periods and lift up to 50 lbs • Must be 18+ years old and authorized to work in the U.S. • Valid New York Food Handler’s Certification Nice-to-Haves • Experience with inventory management, reporting, or cost tracking • Interest in long-term growth within operations or multi-site environments Benefits • Weekly pay • Healthcare coverage through Cigna • Daily lunch provided • Growth and advancement opportunities #ENGHP Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Pay Range for this position $25—$25 USD If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page. • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. • We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.