Director of Quality Control, Furniture

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Director of Quality Control, Hardlines RESPONSIBILITIES: • Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development, and govern the necessary quality controls in pre-production and production to guarantee flawless execution. • Ensure product meets the design, safety, construction, and regulatory standards for domestic, and international markets • Develop and execute failure mode and effect analysis for new product developments. Develop product testing protocols and inspection plans to proactively mitigate any potential quality or defect issue. This includes defining the test and inspection criteria, pass fail criteria, number of samples required for testing and inspection plans, and ensure the successful execution of testing and inspection plans. • Accountable for the governance Test Protocols and Inspection Plans for Home Textiles. Ensure all team members and third-parties are using approved protocols and inspection forms. • Keep up to date on latest regulations and industry best practices and implement necessary adjustments for compliance. • Establish solid working connections with key internal and external partners to guarantee all quality systems, best practices, and tools are properly rolled out and utilized. • Lead a team of Quality Assurance professionals that manage the quality and compliance programs for Home Textiles. DESIRED SKILLS: • Proven track record of ability to think strategically and communicate in a structured way • Proven track record in driving impact - e.g. defect reduction, continuous improvement and efficiency improvement. • Experience leading technical quality improvement initiatives for Home Furnishings. • Experience developing product testing protocols using industry accepted test methods. • Knowledge of relevant quality tools and methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control, etc.). • Quality management experience within manufacturing, processing engineering, • Strong understanding of total quality management principles • Experience leading and developing top performing quality teams WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.