Senior Product Manager, Fulfillment

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Senior Product Manager, Fulfillment We are seeking a Senior Product Manager, Fulfillment to join our growing team. In this role, you will own the foundation of our warehouse fulfillment ecosystem—spanning both warehouse integrations (3PL + partners) and an in-house WMS (MVP → v1). This role sits at the intersection of software, operations, and physical logistics, directly impacting customer delivery experience, fulfillment cost, and our ability to scale. You will define how inventory flows through our network, build the systems that power that movement, and partner closely with operations teams on the ground. Responsibilities • Build the middleware + tools that connect external 3PL warehouses with Quince systems, standardizing inbound/outbound events, inventory signals, SLA monitoring, and capacity + appointment/booking so we can plan and allocate demand reliably. • Build a pragmatic WMS that can be used in 1P warehouses that reliably supports inbound and outbound, including pick/pack/ship, inventory accuracy (cycle counts), and exceptions. Including the right (mobile) UX and operational controls to scale. • This role is highly cross-functional, close to “real world” physical movement of inventory and directly moves customer delivery experience, cost, and growth capacity. • Deeply learn and model warehouse flows (inbound → storage → replenishment → outbound) and constraints (labor, space, equipment, cutoffs, carrier pickups). Translate into product primitives and clear requirements. • Define the key requirements that help define the target architecture and roadmap for a warehouse integration layer: APIs/EDI where needed, event model, data contracts, observability, and a unified “warehouse connector” approach across partners/sites. • Build a capacity and booking platform: warehouse calendars, appointment scheduling (inbound/outbound), dock/slot constraints, labor/throughput limits, prioritization rules, and allocation logic tied to demand planning + order promises. • Warehouse MVP: Deliver a WMS MVP focused on highest-leverage workflows: receiving, putaway, replenishment, pick/pack, ship confirmation, cycle counts, returns (as applicable), and robust exception handling. • Lead execution with Warehouse Ops, Supply Chain, CX, Finance, and Engineering. Balance urgent operational needs with foundational platform investments. • Evaluate build vs. buy vs. partner: 3PL capabilities, WMS vendors, dock scheduling solutions, label/carrier tooling, scanning devices, etc. Make pragmatic MVP decisions with a clear migration path. • Establish controls and monitoring for systems that directly affect shipments and inventory: idempotency, auditability, reconciliation, fallback procedures, on-call playbooks, and staged rollouts by site. Qualifications Required: • 3–7+ years total experience; 2+ years in product management, ideally building AI agents, human-in-the-loop guided systems, or owning internal platform or enterprise system workflows • Proven ability to lead complex, cross-functional initiatives that span multiple tools/systems and stakeholder groups • Technical fluency: Strong with APIs, event-driven systems, integrations (3PL/WMS/ERP/OMS), data contracts, and observability. Comfortable partnering deeply with engineers on architecture tradeoffs. • Strong analytical mindset: comfortable defining metrics, diagnosing issues, and using data to make prioritization decisions. • Excellent communication across executive, business, engineering, and operations audiences Preferred: • Experience building operational and real world software (supply chain, logistics, warehouse, marketplace ops tooling, or similar) • Demonstrated understanding of WMS/warehouse workflows: receiving, inventory, replenishment, picking/packing, shipping, exceptions, cycle counting • Background in high-growth environments where operational scaling and tooling maturity are evolving quickly • Comfort building while operations are evolving; strong change management instincts All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $190,000—$254,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.