Account Manager

ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. HRIS, payroll, benefits, IT, tax compliance, and more, all built from scratch on one AI-native platform. Every company runs on its people, and the software that manages them is some of the oldest in the enterprise. Incumbents like ADP and Workday built their businesses on complexity and large ops teams. Warp is built for AI to be the primary operator. Every advance in LLM capability widens our lead. We process $X billion in annual payments for high-growth companies across all 50 US states + globally. We've raised $85M from Battery Ventures, Sapphire Ventures, Peak XV, Sound Ventures (Ashton Kutcher), and Y Combinator, alongside operators including Tobi Lütke (Shopify), Claire Hughes Johnson (Stripe), and the founders of Dropbox and Replit. Our team comes from MIT, Ramp, Brex, Google, Gusto, Rippling, and more. We hire people who ship constantly, own outcomes, and care about craft. If you want to automate an entire category of work that every company depends on, this is the place. ABOUT THE ROLE We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention. WHAT YOU’LL DO - Drive revenue across your book of business by owning retention, expansion, and growth. - Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract - Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals - Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention - Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals - Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities WHAT YOU NEED - Minimum 2-3 years of new business sales or account management experience in a B2B organization - Proven track record managing a book of business and driving retention, expansion, and customer satisfaction - Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes - Experience running executive-level business reviews and presenting data-driven recommendations - Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels - Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets - High adaptability and comfort with the pace and change of an early-stage startup   NICE TO HAVES - Background working with early-stage startup customers or in high-growth B2B SaaS - Experience building customer success processes and playbooks from the ground up - Track record of consistently exceeding retention and expansion targets - Technical aptitude with ability to quickly learn complex products BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Flexible PTO: We offer uncapped flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. - Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office. - Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. - Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain, Catskills, and San Francisco. Warp is based in New York City, and most of our team works together in-office 5x per week. Please refer to the top of this page for this position's hiring location and working model.