Founding Customer Success Manager - US - AI health-tech

WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 150,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: WIN BIG AND SHAPE THE ENTERPRISE LANDSCAPE! As our Founding Account Executive - US (NYC-based), you’ll lead the charge in acquiring and closing strategic enterprise deals. You’ll navigate complex sales cycles, manage multi-stakeholder relationships, and build pipeline from scratch. You’ll run enterprise sales cycles with skilled nursing facility (SNF) operators and close the first paid pilots and rollouts. This is a rare opportunity to own a new market end-to-end, report directly to our CEO, and help shape the narrative that will unlock our next stage of growth. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Strategic acquisition: Identify and engage with enterprise-level prospects, navigating long sales cycles with multiple decision-makers. - Relationship management: Build and maintain executive-level relationships, becoming a trusted advisor. - Complex negotiations: Lead high-stakes negotiations, managing legal and procurement processes to successful closures. - Tailored solutions: Collaborate with our product and tech teams to deliver customized solutions for enterprise clients. - Market leadership: Identify strategic opportunities and contribute to voize's go-to-market strategy for the US. - Cross-functional teamwork: Work closely with marketing, product, and customer success teams to shape our enterprise sales approach. 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE - 5+ years of enterprise B2B SaaS sales experience, with a track record of closing complex deals in the $100k-$2M+ ACV range - Proven ability to generate your own pipeline (outbound/events) and thrive without heavy enablement, brand pull, or SDR support - A true builder mindset: you create structure from ambiguity and take ownership when there is no playbook yet - Strong executive presence and credibility with C-level and senior stakeholders in procurement-heavy environments - High energy and an engaging personality - you leave people excited to work with you, every single time 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events from our New York Hub. - Become a co-creator of our success with stock options - Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!