Product Manager - Programme Management

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale. We’re looking for a Product Manager to act as the link between product vision and execution, ensuring that our products align with market demands, design standards, and governance protocols. This role is key to shaping product strategy, collaborating with cross-functional teams, and driving the product roadmap alongside engineering to deliver impactful, scalable solutions. For this role, we are currently looking for someone with knowledge of, or experience in, the nuances of the South African market. If you’re experienced in product management, data-driven decision-making, and working with cross-functional teams in a fast-paced environment, this is your opportunity to make a global impact. What you get to do: Planning & Strategy - Conduct market research to identify customer needs, market trends, and competitive positioning. - Analyse data to inform product decisions, features, and enhancements. - Develop and maintain a comprehensive product strategy aligned with company goals. - Define and manage the product roadmap, including features, milestones, and timelines. Cross-Functional Collaboration - Collaborate with client-facing teams, implementation teams, engineering, design, marketing, and sales to drive product development. - Communicate effectively with stakeholders to ensure alignment and support across all phases of the product lifecycle. Execution & Delivery - Define and prioritise product features based on customer feedback and business objectives. - Create detailed product requirements and user stories for development teams. - Oversee the product lifecycle from ideation through to release and optimisation. - Monitor progress, manage risks, and adapt strategies as needed to ensure successful delivery. Product Launch & Optimisation - Plan and execute product launches in collaboration with marketing and sales teams. - Gather and analyse user feedback to continuously improve product performance and usability. Performance & Innovation - Define and track KPIs and success metrics to evaluate product performance. - Prepare reports and presentations for stakeholders on product outcomes and progress. - Stay up to date with industry trends, emerging technologies, and best practices. - Identify opportunities for innovation and continuous product enhancement. Customer Engagement - Engage directly with customers to gather insights, address concerns, and understand needs. - Collaborate with support teams to ensure customer satisfaction and effective issue resolution. What it takes to succeed: - Minimum of 8 years’ experience in product management, project management, or a related field. - Strong understanding of software development processes and methodologies. - Proficiency with project management and product tools such as Jira, Trello, or Asana. - Familiarity with UX/UI principles and design thinking. - Experience using data analysis tools such as Google Analytics or Tableau. - Strong knowledge of SQL and data-driven decision-making. - Strong technical competence and problem-solving ability. - Familiarity with payment scheme standards such as ISO8583 and ISO20022 is highly advantageous. - Proven experience in payment processing and card processing is essential. - Excellent written and verbal communication skills in English. At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers https://www.paymentology.com/about-us/careers page , and our recruitment emails are sent only from official Paymentology domains.