Technical Account Manager

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale. We’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact. WHAT YOU GET TO DO: - Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries. - Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement. - Provide expert guidance on the implementation and optimisation of solutions. - Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels. - Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams. - Deliver strategic guidance on best practices and optimal product usage to enhance performance. - Identify opportunities for clients to improve their technical infrastructure and overall system efficiency. - Conduct technical assessments and recommend improvements for enhanced reliability and scalability. - Ensure customers are fully enabled to use Paymentology products and services effectively. - Monitor client environments proactively to identify and address potential issues. - Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively. - Keep clients informed of new product features, updates, and technical developments. - Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs. - Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence. - Maintain detailed records of client interactions, issues, resolutions, and technical configurations. REQUIREMENTS What it takes to succeed: - Deep understanding of payments and banking as a service, with proven expertise in payment data management. - ISO 8583 knowledge - 8–10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks. - Strong analytical and critical thinking skills with excellent attention to detail. - Proficiency in Microsoft Office Suite for data analysis, communication, and presentations. - Exceptional customer service orientation and ability to build strong client relationships. - Strong communication skills, including the ability to engage confidently with C-suite executives. - Ability to work independently and collaboratively within cross-functional teams. - Calm and effective under pressure, with strong organisational and project management skills. WHAT YOU CAN LOOK FORWARD TO: At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment. At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers https://www.paymentology.com/about-us/careers page , and our recruitment emails are sent only from official Paymentology domains.