Senior Manager, Loan Operations

Your role in our mission   Ready to make an impact? We’re looking for a highly capable Senior Manager of Loan Operations to join our team. Your primary objective will be to optimize and modernize our loan verification process, moving from manual, touch-heavy procedures to a streamlined, automated operational workflow.   In this role, you will lead, mentor, and motivate our Loan Operations teams in Phoenix and San Francisco, while also overseeing our vendor partnerships. You will champion a strategic approach to scaling our business—focusing on scaling through workflow efficiencies and process improvements rather than linear staffing growth. Reporting to the Director of Operations, you will manage operational processes, oversee key vendor relationships, and identify opportunities to integrate modern solutions to improve department-wide productivity & quality. How you'll make an impact • Lead the optimization of our Loan Operation workflows, identifying bottlenecks and incorporating automation to create a scalable, low-friction operation. • Mentor, develop, and guide our operations team in Phoenix and San Francisco, fostering a cohesive, collaborative culture focused on execution and quality. • Establish and execute plans to expand our processing capacity. Success in this role is defined by operational throughput, faster turnaround times, and strategic resource allocation rather than expanding headcount while maintaining strong loan performance. • Use workflow data, pipeline metrics, and quality performance indicators to make informed operational decisions • Directly manage verification vendor partnerships tasked with executing core internal team workflows; hold them strictly accountable to rigorous performance metrics, quality stand Skills that will help you thrive • Experience managing dual-site or multi-site operational processing teams. • Strong track record of analyzing, mapping, and re-engineering workflows to drive automation and efficiency. • 7+ years of progressive operational leadership experience within financial services, FinTech, or lending, including direct experience managing other managers and distributed teams. • Hands-on experience supervising outsourced vendors or external processing partners, with a heavy emphasis on metric accountability, SLA enforcement, and quality assurance. • Strong operational mindset with the ability to identify, evaluate, and implement automation solutions (including AI and OCR) to address business challenges. • Proven ability to use operational data to evaluate team performance, identify improvement opportunities, and make clear, data-driven decisions • Ability to communicate clearly and collaborate effectively across all levels of the organization, aligning frontline teams and presenting performance updates to department leadership. • Bachelor’s degree or equivalent practical experience. Extra credit • Hands-on experience in using or implementing AI into workflows to improve efficiency and scale processing capacity. Interview Process Our interview process is designed to be transparent, respectful, and positive. Here's what to expect: • Recruiter Call: A brief screening to discuss your experience and initial questions. • Hiring Manager Discussion: A conversation focusing on your management style, experience leading managers, and approach to process optimization. • Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member. Your roadmap to success 30-Day Plan: Integration & Baseline Audit • Conduct detailed 1:1 meetings with all direct and indirect reports to understand the overall team landscape, daily workflows, and core operational structures. • Build strong working relationships with key cross-functional business partners internally, as well as critical third-party vendor partners externally, to understand collaborative integration points and opportunities. 60-Day Plan: Operational Review & Prioritization • Develop a deep, comprehensive understanding of our manual loan verification workflows, procedures, and systems to evaluate where friction exists. • Identify key opportunities to streamline manual workflows, while simultaneously assessing and reestablishing what our standard KPI metrics should be. 90-Day Plan: Strategic Execution • Implement a solid, documented plan for measuring performance against established KPIs both internally and across external vendor partners. • Drive key changes to manual workflows to ensure streamlined process improvements and identify automation opportunities Resources to help you prosper • A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported. • Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security. • Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage. • Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace. #LI-AR1     About Our Operations Team   Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?    About Us Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.   Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.   We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!     Our Values Diversity expands opportunities Collaboration creates better solutions Curiosity fuels our innovation Integrity defines all our relationships Excellence leads to longevity  Simplicity guides our user experience  Accountability at all levels drives results www.prosper.comOur Story & Team  //   Our Blog    Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)    California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.   Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.   At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.   *All personal loans are made by WebBank. ¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.