Learning & Development Specialist

The Role The Learning and Development Specialist will play a vital role in developing and enhancing training programs that increase the effectiveness of our Operations employees. The L&D Specialist will create and maintain training content focusing on sales and customer engagement skills. While the initial focus is on sales enablement and driving revenue, the role will also work to improve customer experience and reduce errors. This role requires a creative individual with strong communication, coaching, and analytical skills, and a passion for fostering employee development. How you'll make an impact • Develop accurate and user-friendly content for our internal knowledge base. • Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development. • Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content. • Develop training and job aids for new processes, system deployments, or product updates. • Build partnerships with cross-functional teams and develop strong working relationships with internal customers. • Translate complex technical information, legal jargon, or operational processes into clear, concise language. • Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements. • Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability. • Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs. • Utilize a variety of training methods and techniques to provide a world-class training experience. • Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports. • Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness. Skills that will help you thrive • Ability to write clear, concise, and grammatically correct content for diverse audiences. • Understanding of learning theories / ADDIE model. • Capable of translating complex information into engaging content. • Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement. • Ability to manage multiple projects simultaneously and meet deadlines. • A passion for learning and dedication to supporting others' professional growth. • Proficient in Google Workspace Preferred attributes • Experience working in call center operations/sales, loan processing, or general loan operations for 2+ years. • Consumer Financial Services industry experience. • BA/BS degree in Learning & Development, teaching or relevant field. Your roadmap to success First 30 Days: Integration & Baseline Assessment Focus: Learning core systems, understanding team workflows, shadowing ongoing projects, and building initial team relationships. By 60 Days: Deep Expertise & Strategic Development Focus: Taking ownership of tasks, contributing to ongoing projects, and working with increasing independence under manager guidance. By 90 Days: Strategic Independence & Partnership Focus: Full autonomous authority, strategic roadmap execution, cross-functional leadership, and partnership. Resources to help you prosper • A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported. • Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security. • Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage. • Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace. About Our Operations Team   Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?    About Us Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.   Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.   We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!     Our Values Diversity expands opportunities Collaboration creates better solutions Curiosity fuels our innovation Integrity defines all our relationships Excellence leads to longevity  Simplicity guides our user experience  Accountability at all levels drives results www.prosper.comOur Story & Team  //   Our Blog    Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)    California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.   Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.   At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.   *All personal loans are made by WebBank. ¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.