Senior Deal Desk Analyst - US

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. ABOUT THE ROLE Perk's Deal Desk is becoming a strategic function: one that shapes how our Sales organisation structures, prices, and closes its deals. We're investing in that transformation now, with a growing focus on automation and AI to take manual work out of deal execution. We're hiring a Senior Deal Desk Analyst to support our North America sales team. You'll be the go-to commercial partner for Sales leaders and Account Executives in the region, helping them structure, price, and close deals quickly and with confidence. You'll report to the Deal Desk Team Manager and work closely with Sales, Finance, Legal, and Sales Operations. This is a senior individual contributor role. You'll work independently on complex and non-standard deals, make sound judgement calls within pricing and approval guardrails, and help us improve how the Deal Desk operates as we scale. WHAT YOU'LL DO Support North America deals end to end - Act as the main Deal Desk contact for North America Sales, supporting deals from quote to signature across SMB, mid-market and enterprise opportunities. - Structure and price complex and non-standard deals, balancing commercial risk with deal velocity. - Apply pricing and discounting guidelines, manage non-standard pricing approvals, and escalate exceptions with a clear recommendation. - Review quotes, order forms, and contract terms for accuracy and compliance, and act as the first line of defence on non-standard terms and redlines before involving Legal or Finance. - Keep deals moving through the pipeline with accurate, timely handling of tickets and approvals. Partner with the business - Work closely with Sales Executives, Regional Team Leads, and Sales leadership to unblock deals and advise on commercial structure. - Collaborate with Legal, Finance, and Sales Operations to resolve issues quickly and consider revenue recognition and business risk on non-standard deals. - Be a trusted, credible voice for Deal Desk across time zones, communicating clearly and setting expectations. - Share knowledge with colleagues on the team, including supporting newer analysts as needed. Help us improve how Deal Desk works - Use our CRM and CPQ tooling (such as Salesforce) to run deal workflows, and flag where manual effort can be reduced. - Contribute to process improvement, automation, and AI initiatives led by the Deal Desk Team Manager, including testing new tools and workflows. - Support reporting and governance on SLAs, deal velocity, and policy adherence. What success looks like - Accuracy, compliance, and SLA adherence across your deals. - Faster, smoother deal cycles for North America Sales. - Trust and positive collaboration with Sales, Legal, and Finance partners. - Improvements that reduce manual work for the team. WHAT WE'RE LOOKING FOR - Typically 4+ years of experience in deal desk, sales operations, or commercial operations in B2B SaaS, ideally supporting both mid-market and enterprise deals. - Strong knowledge of pricing, discounting, and deal structuring, with good commercial judgement and the confidence to make recommendations. - Comfort reviewing contract terms and redlines, and knowing when to escalate to Legal or Finance. - Hands-on experience with Salesforce and CPQ or quoting tools. - Strong communication and stakeholder management skills, with the ability to work across Sales, Legal, and Finance. - Excellent attention to detail and the ability to stay organised in a fast-paced, high-volume environment. - A strong sense of ownership and curiosity about automation and AI to make deal execution faster. Compensation Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $93,000 - $110,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors. Benefits - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays - Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan - Take control of your physical health with additional comprehensive benefit plans, covering dental, vision, and Wellhub’s gym subscription from your start date - Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans - Plan for your future with our 401(k) plan with company matching contributions - Care for your furry friends through partner discounts on pet insurance - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid