Product Manager (Contracting/Action Processing)

About impact.com: impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products Performance (affiliate), Creator (influencer), and Advocate (customer referral) unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands rely on impact.com to power millions of partnerships that deliver measurable business results. Your Role at impact.com: We’re hiring a technical Product Manager for the Action Processing (AP) and Contracting Squad — one of impact.com’s most foundational domains: how brands and partners define terms, commissions, lists, and contract workflows that power revenue on the platform. This is a step up from associate-level execution. Ownership and delivery of value / outcomes are the core of this role: you own feature sets end-to-end, define what success looks like, and are accountable for shipped results — not only clear tickets and on-time delivery. You have already made the shift to building with AI: you use agents and modern AI tooling to ship real artifacts (specs, prototypes, analyses, internal tools, personal projects). You’ll bring that operating system into a systems-heavy product domain and raise the quality and speed of requirements, tradeoffs, and delivery. You’ll partner with a Senior Product Manager and Engineering with meaningful independence: you lead specs, own prioritization within your scope, and bring recommendations — not only options to escalate. What You'll Do: Ownership, outcomes & delivery • Own feature development for Action Processing (AP) and Contracting Squad initiatives (e.g. terms/commission behaviors, list and audience rules, contract workflows, and customer-driven requests). • Define success up front (metrics / OKRs), ship, and follow through on outcomes — adoption, quality, rework reduction, or business impact — not just output. • Write high-quality customer and business requirements that reduce rework and protect engineering focus. • Develop Markdown requirements that live adjacent to the GitHub repo (versioned next to eng context, not only in Confluence/docs silos); lead pre-spec and spec reviews and drive release prioritization. Optimize for short time from ask → usable draft → eng-ready. • Partner with Engineering through build: surface risks early; make crisp tradeoffs under incomplete information and own the recommendation. Technical product craft & AI-native building • Operate as a technical PM in a systems-heavy domain: map system behavior, data flows, edge cases, and cross-squad dependencies with limited coaching. • Use AI tools and agents as a core part of how you build — at work or in personal projects — to draft and pressure-test specs fast, synthesize research, prototype flows, explore edge cases, and accelerate analysis. AI should cut time to a good requirement, not inflate polish time. • Walk through concrete AI-assisted builds you’ve shipped (prototypes, scripts, internal tools, product experiments, side projects): what you built, how agents/tools fit, what you validated, and how quickly others could react. • Run analyses from source data and convert findings into insights, conclusions, and recommendations that drive prioritization and outcome tracking. Squad partnership & operational excellence • Keep a clear, healthy backlog (ticket clarity, prioritization hygiene, meeting facilitation, and request triage). • Sequence work with Engineering leads; facilitate working sessions across Engineering, Design, Customer Success / Technical Services, and adjacent PMs. • Hold alignment touchpoints that keep priorities clear and reduce coordination drag. Roadmap, go-to-market & stakeholders • Shape and communicate the roadmap within your owned scope; connect near-term delivery to outcomes the business cares about. • Partner with Product Marketing on go-to-market for your launches. • Involve the right stakeholders; escalate only when needed — default is a clear recommendation with tradeoffs. • Contribute to vision and strategic initiatives in the domain through owned delivery, not only input. How we work • Build deep fluency in AP & Contracting mechanics and how they connect to the broader platform. • Build trusted working relationships; brainstorm constructively; participate actively in team forums. • Demonstrate impact.com’s Operating Principles consistently (customer focus, ownership, trust, getting the right stuff done, innovate & simplify, get better every day). What You’ll Bring: • Several years of product management experience (typically 3+) with evidence of independent feature ownership and delivered outcomes in a technical or systems-heavy product — not only participation on a squad. • Proven ownership mindset: you can point to features or initiatives you owned end-to-end, how you defined success, and what changed after ship (metrics, quality, adoption, or business impact). • Background in engineering or computer science — through degree and/or prior hands-on engineering experience. • Technical PM profile: you have already operated in systems-heavy domains; you dig into how systems work, map cross-squad dependencies, partner fluently with engineers, and write requirements that reflect real constraints — not only customer asks. • AI-native building with a portfolio you can walk through (work or personal): real artifacts built with AI tools/agents (specs, prototypes, scripts, internal tools, experiments). Demonstrated habit, not an interest area. • Fast time to value on requirements. You shape usable Markdown requirements quickly and iterate with eng and stakeholders — short cycle from ask to eng-ready draft. • Bias to execution and outcomes: you prioritize ruthlessly, close loops, and ship value — not activity. • Business economics mindset: you understand how product decisions grow the business (especially GTV / monetization), not just how to ship features. • Strong written craft in Markdown requirements that sit adjacent to the GitHub repo: specs, acceptance criteria, and lightweight PRDs engineers can use in context. • Experience working with Customer Success, Technical Services, support, or field teams on triage and prioritization. • Comfortable running analyses from source data and converting findings into insights, conclusions, and recommendations that inform prioritization and success metrics — not only consuming dashboards or reports produced by others. • Clear judgment under incomplete information: you protect engineering focus and default to recommendations with tradeoffs, not open-ended escalation. • Comfort with complex / lightly documented systems. • Customer empathy for brands and partners navigating contracting, action processing, terms, and monetization workflows. Nice To Have: • Experience at partner platforms, affiliate/commerce infrastructure, marketplace, fintech, or SaaS monetization/contracting products — especially from competitors or adjacent products where you already know this domain. Salary Range: $104,500 – $123,500 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled • Flexible spending accounts and 401(k) • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI-Hybrid