Specialist III, Contract Management & Implementation

About Us: Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters. This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place. About The Role The Contract Management & Implementation (CM&I) team oversees the operational aspects of Grow's payor contracts, helping ensure that contract terms are accurately interpreted, documented, and implemented throughout our revenue cycle. As our Specialist III, you'll review contract language in support of new payor launches — documenting key terms and flagging ambiguous or risky language early, before it can become a downstream billing issue. You'll also help build our team’s contract repository into an organized, searchable resource for the teams that rely on it. Along the way, you'll work closely with our payor partnerships, payor launch, and revenue cycle teams, developing valuable expertise in payor contracting with room to grow. As a Specialist III, your responsibilities may evolve as we scale. Your responsibilities will include: - Reviewing and interpreting payor contracts, amendments, and policies ahead of new payor launches — documenting key terms and escalating ambiguous or risky language with clear context and recommended next steps. - Serving as a go-to resource for contract-related questions, delivering the accurate documentation that our billing, eligibility, and payor launch teams run on. - Helping to build and operationalize a contract repository and AI payor intelligence tooling: organizing and migrating contract documentation, defining key terms, and validating AI search accuracy. - Partnering with cross-functional teams to resolve flagged risks and close information gaps with payor partners. - Analyzing reimbursement methodologies and support financial accuracy through precise upstream contract review. - Surfacing process improvement ideas as we modernize how a fast-scaling company manages a growing contract portfolio. You’d be a great fit if you're... - Detail-obsessed: Precise in documentation and quality-focused — you know a single misread term can have real revenue consequences, and you sweat the small stuff accordingly. - A nuanced reader: You recognize when contract language is ambiguous, risky, or carries downstream implications, and you escalate with clear context instead of taking terms at face value. - Contract-experienced: Hands-on familiarity with payor contracts, amendments, provider manuals, or payor policies — you know how to effectively source and navigate these documents to extract what matters. Behavioral health payor experience is a plus. - A clear communicator: Strong written and verbal communication; you convey complex contract information precisely to cross-functional partners. - A proactive self-starter: You surface problems and process opportunities without being told, stay comfortable in ambiguity, and are excited by growth opportunities. - Bonus — revenue cycle fluent: You understand how terms like timely filing windows, reimbursement language, and claim routing drive billing and collections outcomes. Employment Type: Hourly, Non-Exempt Base Compensation: The hourly compensation rate for this position is: Fully Remote Commitment: $28.85 This role is fully remote. If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format Full Time Employee Benefits: - Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage. - Grow for Grow: No cost access to therapy through the Grow platform (available to US employees) - Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future. - Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge - Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend. - Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break. - Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources. - Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations. - Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees. - Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions. Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report https://trust.ashbyhq.com/item/ai-bias-audit-report. Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more https://help.brighthire.ai/en/articles/4484370-brighthire-for-candidates-faq. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg. Choosing not to be recorded will not, by itself, affect your candidacy. AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone. State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained. Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact talentops@growtherapy.com. We’re happy to help or offer an alternative way to participate.