Head of Infrastructure & Security

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences. Your Impact: As the Head of Infrastructure/DevOps and Security, you will lead our global cloud reliability function, playing a pivotal role in aligning and optimizing our entire platform infrastructure. You will design and execute strategies to streamline CI/CD pipelines, improve system resilience, and ensure our engineering teams have the secure environments and insights they need to succeed in our high-growth B2B SaaS environment. This is a full-time, hybrid role with a flexible work schedule, offering 3 days in either our Ghent, London or Madrid office and 2 days from the comfort of your home. What you will do: • Infrastructure Strategy & Vision (approx. 30%): Execute a global infrastructure strategy aligned with company growth plans. Partner with engineering leaders to drive platform predictability, operational excellence, and scalable cloud architecture. • Security & Compliance (approx. 25%): Own and refine the end-to-end security posture of the application. Establish data governance frameworks to ensure accuracy, reliability, and compliance across all databases and microservices. • Automation & CI/CD Performance (approx. 20%): Lead our automation strategy, partnering with Product and Engineering to design delivery pipelines that drive growth and feature velocity. Measure system performance using clear KPIs and observability dashboards. • Engineering Enablement & Reliability (approx. 15%): Partner with tech leaders to streamline deployment processes across the development lifecycle. Drive incident response planning and Service Level Objective (SLO) quota setting with data-driven insights. • Global Team Support & Innovation (approx. 10%): Manage the operational challenges of a distributed global team and support local clusters with tailored scaling strategies while maintaining a centralized global structure. What you will bring: • Core Experience: 8+ years of experience in DevOps, Site Reliability Engineering (SRE), or Cloud Security. You must have proven experience in a B2B SaaS company during a rapid growth phase and demonstrable experience supporting an enterprise platform globally. • Technical Proficiency: A deep, practical understanding of AWS/GCP ecosystems and Kubernetes orchestration. You must be an expert systems administrator with hands-on experience in Infrastructure as Code (Terraform) and modern observability tools (Datadog, Prometheus). • Problem-Solving: You are a data-driven strategist who can devise high-level strategy and is equally comfortable rolling up your sleeves to build a workflow or debug a system outage. You can rally people around a clear vision and build pragmatic solutions. • Communication: Excellent communication skills with the ability to articulate complex technical and security-centric concepts to a non-technical audience. You are a strong "consent" builder who can motivate people across departments to align on solutions. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today!