Director of White Glove Logistics & Transportation

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Director of White Glove Logistics & Transportation We are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience — responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally. Responsibilities Network Strategy & Design • Own the long-term logistics strategy for the White Glove business across North America • Design an optimized network that balances delivery speed, customer experience, and cost • Determine optimal warehouse footprint, inventory positioning strategy, and service territories • Continuously evaluate where inventory should be stored based on customer demand and growth projections • Develop multi-year network expansion plans to support continued business growth • Identify opportunities to reduce touches while improving overall transit times Transportation Strategy • Own transportation strategy across every stage of the supply chain: inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery • Determine optimal transportation modes and design scalable middle-mile solutions • Optimize shipment consolidation opportunities and improve inbound flow into warehouse partners • Reduce transportation cost without sacrificing customer experience Vendor Sourcing & Commercial Management • Source and onboard warehouse partners and White Glove delivery providers across North America • Develop RFPs, evaluate vendor capabilities, and lead commercial negotiations for all logistics partners • Negotiate pricing, SLAs, and service guarantees; continuously benchmark providers against market alternatives • Build redundancy into the network while avoiding unnecessary complexity • Determine when to diversify vendors versus expanding existing relationships Warehouse & Inventory Strategy • Determine optimal warehouse footprint to support delivery promises • Establish inventory placement strategy across facilities and define warehouse operating standards and KPIs • Improve inbound receiving and stock-in processes; reduce inventory aging through better positioning strategies Operational Excellence • Develop scalable operating standards across all logistics partners • Drive improvement across inbound receiving speed, stock-in timing, warehouse productivity, order processing, delivery scheduling, first-attempt delivery success, damage reduction, claims management, and reverse logistics • Create standardized scorecards for all partners and build executive-level KPI dashboards Qualifications Required: • 10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership • 5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms • Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions) • Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity • Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end • Strong financial and analytical skills; able to build cost models and make data-driven trade-offs • Experience building executive dashboards and KPI reporting • Proven ability to lead cross-functional initiatives and influence without direct authority • Excellent executive communication and presentation skills Preferred: • Experience building a logistics network from early-stage growth through national scale • Experience managing warehouse partnerships and evaluating build vs. buy operational strategies • Familiarity with inventory optimization models and demand-based positioning • Direct-to-consumer or e-commerce background • MBA or advanced degree Pay Range: $186,000 - $248,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $186,000—$248,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.