Senior Program Manager, Customer Delivery

ABOUT ATTUNED Attuned Intelligence is automating patient access for community health centers and health systems. We build AI-powered voice agents that automate how patients enter, navigate, and stay connected to care — from the first phone call to a scheduled visit. Every missed call at a health center is a missed appointment. Every language barrier is a gap in care. We exist to close those gaps. Our platform handles hundreds of thousands of calls per month across multiple languages, routing patients to the right care team on the first try — and integrating directly with Epic to automate scheduling, appointment management, and patient workflows. We're a fast-moving team backed by a deep understanding of agentic systems and healthcare operations with a mission-driven approach to building technology that makes care more accessible and equitable. ABOUT THE ROLE We're hiring a Senior Program Manager to be the operational engine behind Attuned customer deployments and strategic partner programs. This role has two jobs: get every customer live — running the cadence, timelines, documentation, stakeholder follow-up, and cross-functional coordination that turn a signed contract into a working deployment — and then keep them thriving: driving adoption, proving value, and keeping the relationship moving long after go-live. You'll partner closely with our Health Account Executives, who own the commercial relationship, and our engineering team, who build and deploy the AI agents. Your job is to make sure every customer and partner program has clear owners, dates, next steps, and follow-through — whether the work is an implementation milestone, a customer data request, a partner SOW, a contracting handoff, or a procurement form. This is a high-leverage seat for a senior program manager who wants to learn fast in healthcare and AI, take real ownership from day one, and help shape how we scale. WHAT YOU'RE RESPONSIBLE FOR Delivery - get every customer live - Own delivery end-to-end — full visibility into timelines, deliverables, risks, dependencies, and owners - Build and maintain clear implementation plans that map customer dates, Attuned deliverables, customer dependencies, and internal next steps - Partner with AI Engineering to configure, tune, and deliver high-quality AI agents for each customer - Serve as the named operational point of contact for customer and partner program asks, making sure inbound requests are acknowledged, triaged, and routed to the right Attuned owner - Identify and resolve issues, chasing internal and external blockers and escalating with GTM and Operations leadership when needed Client Success - keep them thriving - Own recurring customer meetings (weekly standups, implementation reviews, executive business reviews) — agenda setting, KPI reporting, and follow-through on action items - Own customer health after go-live — tracking adoption, call-volume ramp, and agent performance, and acting on warning signs before they become escalations - Translate platform impact into the outcomes customers care about — calls recovered, appointments booked, wait times reduced — and report them in KPI reviews and executive business reviews - Build the post-launch relationships that drive retention and renewal, serving as the customer's primary operational point of contact and making sure open requests keep moving - Surface expansion signals and partner with Health Account Executives, who own the commercial relationship, to grow each account Process and Continuous Improvement - Build and refine implementation playbooks as the customer base grows - Build lightweight systems for tracking owners, dates, dependencies, and follow-up across customer and partner programs - Surface product feedback from the field into our product development process - Identify operational gaps and lead process improvements proactively WHAT WE'RE LOOKING FOR - 3-7 years of experience in program management, project coordination, consulting, customer operations, or a similar role - Exceptional organization — you're the person on every team who makes sure details, dates, owners, and next steps do not slip - Genuine customer instinct — you build trust with senior stakeholders, sense when something's off before it's escalated, and can steer a hard conversation to a good outcome - Strong written and verbal communication; comfortable running a meeting with senior customer stakeholders and sending crisp follow-ups that keep work moving - Power user of AI tools like Claude — we expect everyone on the team to lean on AI to move faster, draft better, and think through hard questions - A bias toward action and ownership — you'd rather find the form, chase the owner, and move the work forward than wait for instructions - Comfort working across teams — sales, engineering, operations, customer stakeholders, and partner teams — and translating between them Nice to have - Experience working in or with healthcare organizations - Familiarity with EHR systems, especially Epic EQUAL OPPORTUNITY Attuned Intelligence is an equal opportunity employer. We believe great teams are built from a diversity of backgrounds and perspectives, and we encourage applicants of all backgrounds to apply.