Senior Warehouse Operations Manager - Automation

About Fullscript    We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.   This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Opportunity Location: Ashland, Virgina *This role is based on-site in Ashland, Virginia. Relocation assistance is available, if needed, to help offset moving if the successful candidate does not already reside in the commutable area* We’re looking for an experienced operations leader to help shape the future of our newly automated distribution center on-site in Ashland, Virginia. As Senior Warehouse Operations Manager, you’ll own day-to-day site performance while playing a central role in building out our automation capabilities, from implementing and optimizing robotics to redesigning workflows that help our people and technology work better together. This is a role for a trail-blazer who has experience building out automation and robotics capabilities from the ground up. In addition, you’ll lead and develop a team of Supervisors and Warehouse Associates, setting clear expectations for excellence and providing the training, protocols and support they need to succeed. Working closely with cross-functional partners, you’ll turn operational insights into improvements in safety, quality, productivity, and order accuracy. This is a hands-on leadership role for someone who can deliver reliable results today while building the systems, automation processes, and team capabilities we’ll need to thrive as we scale. What you'll do: Steer the direction, inform and optimize the new automation workflow and robotics capabilities within the warehouse, to ensure highly effective process and measurable efficiencies. Develop, train and mentor the warehouse team members including the Site leadership team, to ensure a cohesive and highly productive work environment that successfully hits KPIs consistently Act as a Leader within the department and organization. Primary point of contact for all Warehouse Operations Supervisors. Work cohesively with organizational leadership members to drive company and department initiatives forward. Monitor and assist Warehouse Operations Supervisors with all daily warehouse operations, including inbound freight, receiving purchase orders, stocking storage locations, vendor interaction, quality control, trouble-shooting inventory issues, and picking/packing/shipping of customer orders. Ensure work areas are safe, and that employees are following proper work distribution centre safety procedures and protocols and administering corrective action when regulations/guidelines are not followed. Responsible for creating and maintaining daily work schedules (scheduling overtime, ending work shifts early if work volume dictates, etc) to ensure business needs are met. Ensure time and attendance data is completed accurately within the company timekeeping system, including employee punch edits when necessary and tracking attendance occurrences (late arrivals, unexcused absences, etc.). Respond to emergencies in a managerial and technical capacity. Manage all facets of the Warehouse Management System to ensure data integrity and smooth, consistent operational processes. Constantly look for new and innovative ways to increase the effectiveness of automation workflows, labor and system resources - ability to design and implement lasting positive change.  Understand and lead the NSF preparation and audit needs. Serve as Sanitation Supervisor, maintaining a safe, clean, secure facility and directing internal sanitation, housekeeping, outside contractor cleaning, and pest control practices. What you bring to the table: Post-Secondary Education in either Business, Engineering, Logistics, Supply Chain Management (or relevant fields) preferred.  5+ years of experience effectively leading teams of 80 or more in a warehouse environment; including hiring, documentation, termination, training, and acting as an effective change agent. Proven experience specifically implementing, steering and building out the process for new automation and robotics capabilities within a distribution center warehouse. Proven experience evaluating, implementing, and optimizing warehouse automation technologies - such as conveyor systems, sortation, goods to person, pick-to-light, robotics, or automated storage solutions to  improve accuracy, productivity, and scalability.  Experience managing and developing salaried exempt leaders.  Excellent communication skills, both verbal and written. Thorough understanding of warehouse and distribution center procedures and concepts. Ability to make difficult decisions, solve problems, prioritize assignments, generate and utilize reports, and manage projects. Advanced experience with ERP & WMS systems, as well as Microsoft Office Suite and/or Google Suite. Knowledgeable and/or trained in housekeeping, sanitation, and pest control processes. Willingness and ability to travel as needed to other site locations, especially as we build our automation capabilities out further across our other Distribution Centre locations across the USA.  What we can offer you: Competitive pay and eligible to participate in performance based bonus plan 401k and matching program Generous Flex-Time Off policies Flexible benefits package (medical, dental, vision) and workplace wellness program Training budget and company-wide learning initiatives  Discounts on Fullscript catalog of products A comfortable workplace with a fun team culture: Enjoy an air-conditioned warehouse, themed weeks, and opportunities to connect and celebrate with your team. Compensation range The salary range for this role is between $120,000 and $150,000 (USD). Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only. The range shown reflects base salary only. Additional incentives, perks, and benefits may be available as part of Fullscript’s total rewards package. Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region. Why Fullscript    Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. What to Know Before You Apply We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly. Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.    Learn More    www.fullscript.com    @fullscriptHQon instagram    @fullscripton YouTube    FullScript on LinkedIn