AI Operations Manager

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 240 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below. ABOUT THE ROLE Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months. This is a high-exposure operations role supporting our VP of APM across the business side of AI operations. You will build the tooling, reporting, and processes that keep agent quality high and let our team run implementations efficiently — and you will own the operating rhythm of the account portfolio, from weekly business reviews to enablement to the hiring pipeline. You make the whole APM organization run better. WHAT YOU'LL OWN - Data and reporting. Own the dashboards and metrics the VP of APM and customers rely on — containment, resolution, PSAT, implementation velocity — reported on a reliable cadence. - Automation and tooling. Build the tools and automations that keep agent quality high and make implementations faster. If the team does something twice by hand, you build the fix. - Weekly business review. Lead the WBR across all accounts — strategic, enterprise, and mid-market — with a clear read on health, risk, and next actions for each. - Enablement. Partner with the Enablement lead to drive training, playbooks, and readiness across the APM team. - Hiring pipeline. Support recruiting operations for the APM org — pipeline tracking, scheduling coordination, and candidate experience. - Cross-functional coordination. Work daily with Finance, Sales, Customer Service, and Implementation to keep accounts unblocked and information flowing. WHAT WE'RE LOOKING FOR REQUIRED - 2–3 years of experience, ideally in MBB or top-tier professional services, or a comparably demanding operating role - Engineering or technical degree from a top-tier, highly selective program - Fluent and efficient with LLMs and AI agents — you use them daily to build, automate, and analyze; deep coding expertise is not required - Experience running or supporting executive-level business reviews across strategic, enterprise, and mid-market accounts - Cross-functional range — comfortable working with Finance, Sales, Customer Service, and Implementation in the same day - Rigorous, detail-obsessed, and clear in writing; comfortable with ambiguity and fast iteration NICE TO HAVE - Exposure to healthcare, EHR/PMS workflows, or another regulated environment - Experience supporting recruiting or people operations at a fast-growing company BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.