Software Engineer, Business Applications

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role Coalition is looking for a Software Engineer to join the Business Applications team and help build, extend, and operate the systems that support how our business runs. This role is centered on Salesforce and CRM engineering, with a strong emphasis on clean software design, reliable integrations, and practical partnership with the teams that depend on these systems. You will work across the full delivery lifecycle: understanding a business problem, shaping requirements, designing a solution, writing and reviewing code, testing, releasing, documenting, and supporting what you build in production. You will partner with stakeholders in Sales, Marketing, Customer Support, Claims and other business functions, while collaborating with engineers, administrators, product owners, and IT partners. This role is for an engineer who can independently own project deliverables, make sound technical tradeoffs, work effectively across team boundaries, and help raise the quality and capability of the team around them. Responsibilities • Design, build, test, release, and maintain scalable Salesforce and CRM solutions that improve business operations. • Translate business needs into clear technical requirements, implementation plans, and maintainable software. • Develop custom Salesforce capabilities and integrations using appropriate platform features, APIs, automation, and software engineering practices. • Partner with Salesforce administrators, engineers, product owners, and business stakeholders to define solutions that are secure, reliable, and easy to operate. • Build and maintain integrations between Salesforce and other business applications, services, and data sources. • Participate in architecture and solution reviews, explaining design choices, dependencies, risks, and tradeoffs to technical and non-technical audiences. • Own assigned projects from planning through delivery, balancing new capabilities with technical debt, maintenance, operational support, and quality. • Establish appropriate testing, monitoring, documentation, and release practices for the systems you own. • Investigate and resolve production issues, defects, data problems, and integration failures; identify root causes and follow through on durable fixes. • Collaborate with partner teams to manage requirements, dependencies, releases, incidents, and changes that affect shared systems. • Improve development workflows, tooling, and team practices by identifying opportunities to use automation and AI to improve engineering efficiency, testing, documentation, support, and business workflows. • Use AI-assisted development tools thoughtfully, applying sound judgment to validate outputs and protect the security, privacy, and maintainability of the systems you build. • Share knowledge through documentation, code reviews, technical discussions, and mentorship of peers and junior team members. What Success Looks Like • Deliver meaningful Salesforce and CRM improvements with good velocity and a high standard of quality. • Independently clarify ambiguous requirements and turn them into pragmatic, well-designed solutions. • Build trust with business partners by communicating clearly, setting expectations, and following through on commitments. • Improve the reliability, maintainability, and observability of the applications and integrations you support. • Make tradeoffs that balance business value, delivery time, security, sustainability, and operational risk. • Contribute to a stronger engineering culture through thoughtful reviews, useful documentation, knowledge sharing, and mentorship. Skills and Qualifications • 3+ years of professional software engineering, business applications engineering, or comparable experience. • Strong experience building and supporting Salesforce or other CRM-based business applications. • Demonstrated coding experience with Salesforce development, application integrations, or comparable enterprise application platforms. • Experience with Salesforce development technologies such as Apex, Lightning Web Components, Flow, or platform event-based integrations. • Experience integrating Salesforce with systems such as Zendesk, Outreach, data platforms, or other business applications. • Experience with Salesforce Sales Cloud, Service Cloud, Financial Services Cloud, or CRM Analytics. • Experience working with APIs, webhooks, data models, authentication, and integration patterns. • Ability to design and implement maintainable solutions with minimal day-to-day supervision. • Experience with software development fundamentals, including version control, code review, testing, debugging, deployment, and documentation. • Ability to work effectively with both technical and non-technical partners, including gathering requirements and explaining technical concepts clearly. • Experience working in an Agile or similarly iterative delivery environment. • Strong judgment, ownership, and communication skills, including the ability to identify risks and escalate issues early. • Practical experience using AI tools to improve productivity in areas such as coding, debugging, documentation, analysis, testing, or workflow automation. • Ability to evaluate AI-generated outputs for accuracy, security, privacy, bias, and maintainability before incorporating them into business processes or production systems. • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience. Bonus Points • Experience designing data migration, synchronization, archiving, or data-quality solutions. • Experience with observability, incident response, and operational support for business-critical applications. • Experience using infrastructure, automation, AI-assisted development tools, or AI-enabled business applications to improve engineering productivity and operational outcomes. • Experience evaluating or implementing AI capabilities such as intelligent workflow automation, copilots, agents, or natural-language interfaces. Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $115,000/year in our lowest geographic market up to $168,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks • 100% medical, dental and vision coverage • Flexible PTO policy • Annual home office stipend and WeWork access • Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! • Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.