Platform Operations Engineer

This is a fully remote role within the United States. Turquoise Health is building its Platform Engineering function from the ground up and this is your chance to shape it. As our first Platform Operations Engineer, you'll help lay the foundation for how we build, deploy, and operate infrastructure that supports real-world healthcare outcomes. This is a high-ownership role on a new team. You'll help establish the practices, tooling, and standards that the rest of engineering will rely on, from observability and reliability to deployment workflows and scalability. If you're energized by greenfield problems, comfortable navigating ambiguity, and motivated to automate and simplify before being asked, we'd love to build something great together. RESPONSIBILITIES: - Support the Platform Infrastructure - Help manage and scale our container environment on Amazon EKS, implement GitOps workflows using ArgoCD, and maintain CI/CD pipelines through GitHub Actions to ensure that deployments are fast, consistent, and automated - Build for Reliability - Define and track SLIs and SLOs, lead incident response including on-call rotations, root cause analysis, and post-mortems, and contribute to disaster recovery planning to keep our systems highly available - Drive Observability - Design and maintain our monitoring and logging stack using Datadog, Sentry, and CloudWatch — giving engineering teams clear visibility into system health and performance before problems reach users - Shape the Platform's Future - Collaborate on architectural decisions, build internal tooling and self-service workflows that make the platform easier to operate, and contribute meaningfully to how we scale and evolve our infrastructure WHAT YOU’LL BRING: - 3+ years in SRE, DevOps, or Cloud Infrastructure - Confident working with core AWS services (VPC, IAM, EKS, RDS) and a strong understanding of cloud networking and security best practices - Expert in using Infrastructure as code with Terraform, CloudFormation, or Crossplane - Proficient with GitHub and GitHub Actions as a core component of your CI/CD and automation pipelines- not just for source control - Experienced with running Kubernetes clusters in production and managing application deployments through GitOps workflows (ArgoCD/Flux) and Helm Charts - Proficient with observability tooling such as Datadog, Sentry, CloudWatch, Grafana to include building alerts, dashboards, and log pipelines - Experience writing solid Python scripts to glue systems together, automate infrastructure tasks, or handle custom workflows - Comfortable working independently in a remote setup, asking questions when needed, and keeping momentum without being micromanaged - Bachelor’s degree in Computer Science, Engineering, or equivalent experience. Happy to work with strong candidates with non-traditional educational backgrounds NICE TO HAVES: - Certifications: AWS, Kubernetes, Terraform or Python BENEFITS: - Competitive pay with equity options - Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options - Company-sponsored disability & life insurance - Unlimited PTO - 401(k) + 4% Matching - Fully remote work + flexible working hours - $750 work-from-home setup budget - Paid biannual in-person company summits - Quarterly $150 co-hanging stipend to meet up with coworkers - Monthly $100 health and wellness benefit - Generous paid family leave - Annual $1,200 learning & development stipend ABOUT TURQUOISE HEALTH Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership. We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates. We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. DISABILITY ACCOMMODATION EMAIL Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health