IT Engineer - 2 (Vietnam)

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE IT Engineer 2 – Vietnam (Remote) We’re looking for an IT Engineer 2 to join our growing global IT team in Vietnam. In this role, you will help ensure reliable IT operations, secure device and access management, and a seamless technology experience for employees working remotely. You will support employees across the full IT lifecycle, from onboarding and device provisioning to troubleshooting, access management, security compliance, and offboarding. You’ll work closely with internal teams, vendors, and senior IT engineers to maintain a secure, scalable, and efficient IT environment as Quince continues to grow globally. This role is ideal for someone who is hands-on, highly resourceful, and comfortable solving a wide range of technical problems independently while knowing when to escalate more complex issues. Responsibilities End-User Support • Serve as a key point of contact for IT support requests and troubleshoot hardware, software, account, and connectivity issues. • Provide timely remote support to employees and ensure issues are resolved with minimal disruption to productivity. • Support employee onboarding and offboarding by provisioning and deprovisioning devices, accounts, applications, and access. • Guide employees on IT best practices, security policies, and effective use of workplace technology. • Maintain clear documentation for common issues, troubleshooting procedures, and resolutions. IT Asset & Device Management • Manage inventory of laptops, accessories, peripherals, and other IT assets. • Provision, configure, and manage employee devices throughout their lifecycle. • Enroll and manage devices using MDM platforms such as JAMF, Kandji, or Microsoft Intune. • Monitor device compliance, encryption, software versions, and security configurations. • Coordinate device procurement, replacement, repair, shipping, and recovery with employees and vendors. Identity & Access Management • Manage user accounts, groups, applications, and access permissions across systems such as Google Workspace, Okta, or JumpCloud. • Support joiner, mover, and leaver processes while ensuring appropriate access throughout the employee lifecycle. • Assist with periodic access reviews and maintain adherence to least-privilege principles. • Troubleshoot authentication, SSO, MFA, and account-access issues. IT Infrastructure & Remote Support • Provide remote support for Wi-Fi, VPN, conferencing, collaboration tools, and other workplace technology. • Troubleshoot basic networking issues involving IP, DNS, VPNs, firewalls, and connectivity. • Support network and security infrastructure under the guidance of senior IT engineers. • Assist with conference room and AV technology when required. • Partner with vendors and internal teams to resolve infrastructure and connectivity issues. Security & Compliance • Support endpoint security, patch management, encryption, and device compliance initiatives. • Help monitor and remediate security and compliance issues across managed devices and accounts. • Assist with periodic access reviews, IT audits, and enforcement of security policies. • Escalate potential security incidents or policy violations to the appropriate security or IT teams. Automation & IT Operations • Identify repetitive IT processes and work with senior engineers to automate them using available tools and scripts. • Use scripting or automation to improve provisioning, account management, reporting, and troubleshooting workflows. • Contribute to improving IT processes, tools, and operational efficiency. • Maintain internal IT knowledge bases, SOPs, and technical documentation. Qualifications Required: • 2–5 years of hands-on experience in IT support, IT operations, systems administration, or a similar role. • Experience supporting remote employees and troubleshooting hardware, software, account, and connectivity issues. • Hands-on familiarity with MDM platforms such as JAMF, Kandji, or Microsoft Intune. • Experience with identity and user administration in Google Workspace, Microsoft 365, Okta, JumpCloud, or similar platforms. • Working knowledge of networking fundamentals including IP, DNS, VPNs, Wi-Fi, and firewalls. • Experience with device provisioning, asset management, access management, and employee onboarding/offboarding. • Understanding of endpoint security, patching, encryption, and basic IT security practices. • Strong troubleshooting and problem-solving skills with the ability to work independently. • Strong written and verbal communication skills, particularly when supporting non-technical users. • Strong documentation skills and attention to detail. • Ability to work effectively in a fast-paced, globally distributed environment. Preferred: • Experience supporting employees across multiple countries or time zones. • Experience with Apple and Windows device environments. • Familiarity with Okta, JAMF, Kandji, Intune, Google Workspace, or similar enterprise IT platforms. • Basic scripting or automation experience using Python, Bash, PowerShell, or similar tools. • Experience with IT service management platforms and ticketing workflows. • Familiarity with endpoint security, EDR, DLP, or other enterprise security tools. • Experience working with IT vendors and managing hardware logistics. • Experience in a high-growth technology, e-commerce, or startup environment. WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.