Collections Specialist

ABOUT THE ROLE: Parker’s mission is simple but ambitious: to increase the number of financially independent people. We believe the best way to achieve this is by giving independent business owners the financial tools they need to scale profitably. Our core product combines a virtual corporate card with dynamic spending limits and profitability-focused software tooling—empowering eCommerce merchants to grow faster while staying in control of their margins. We’ve raised over $180M in equity and debt from world-class investors, including Valar Ventures, Y Combinator, SVB, and notable founders such as Solomon Hykes (Docker), Paul Buchheit (Gmail), Paul Graham (Y Combinator), and Robert Leshner (Compound). We’re a Series B fintech scaling rapidly, with strong product-market fit and accelerating demand. We’re looking for a Collections Specialist to own and scale Parker’s commercial collections function. You’ll lead the strategy and execution to minimize delinquency, maximize recoveries, and preserve positive customer relationships. This role blends portfolio analytics, hands-on negotiations, and cross-functional collaboration with our Risk, Legal, and Customer teams. WHAT YOU'LL DO: - Own the collections strategy for Parker’s lending portfolio (corporate cards, working capital lines, term loans) - Monitor delinquency metrics daily, identify high-risk accounts, and drive targeted outreach - Negotiate repayment plans, settlements, and restructures aligned with our risk appetite - Partner with Risk, Underwriting, and Customer Success to identify and address early warning signs - Ensure compliance with commercial debt collection laws, UCC lien processes, and contractual obligations - Collaborate with legal on enforcement, litigation, and collateral recovery - Continuously refine workflows, systems, and policies to improve efficiency and customer experience METRICS YOU'LL OWN: - Delinquency Rates – Keep 30-, 60-, and 90-day buckets within thresholds - Roll Rate – Limit accounts progressing into later-stage delinquency - Recovery Rate – Maximize recoveries on charged-off accounts - Time-to-Resolution – Shorten average days to resolve delinquent cases ABOUT YOU: - 5+ years in commercial collections, credit risk, or portfolio management (fintech, SMB lending, factoring, or equipment finance preferred) - Proven track record of meeting/exceeding recovery targets in a B2B lending environment - Strong understanding of secured/unsecured lending, UCC filings, lien enforcement, and business credit agreements - Skilled negotiator who balances firmness with professionalism - Comfortable operating in a high-growth, fast-changing environment - Excellent communication skills with the ability to work cross-functionally WHY PARKER: - Competitive compensation and equity package - Fully remote with flexible work arrangements - Opportunity to shape credit & collections strategy at a high-growth fintech - A culture built on ownership, transparency, and building together