Technical Customer Enablement Manager

ABOUT THE ROLE We're hiring a Technical Customer Enablement Manager to showcase the full potential of the platform. You'll build in-product resources, examples, and templates that help customers see what's possible — then back it up with onboarding programmes, training content, workshops, and self-service resources that get them there fast. You report to the CTO and work at the intersection of Product, Customer Success, and Sales. If you're obsessed with helping people get the most from great software, this is the role. WHY THREATAWARE? ThreatAware gives security teams a single source of truth for every device and tool in their organisation. 150+ integrations, deploys in under 30 minutes, real-time visibility across entire IT estates. Finance, legal, energy, healthcare — they trust us to show them what's protected and what isn't. Now we're building something bigger. Six years of accurate cyber asset data, and we're layering AI on top of it — new ways for security teams to interrogate their data, automate workflows, and act on risk before it becomes a problem. You'll make sure every customer gets the most out of what we're building. WHAT YOU'LL DO Build the enablement engine that scales with our growing customer base. - Build in-product resources, examples, and templates that showcase the full potential of the platform — helping customers see what's possible before they even ask. - Design and deliver structured onboarding programmes — from first login through to advanced use cases — with clear success metrics and rapid time-to-value. - Create compelling enablement content: video tutorials, documentation, interactive guides, and use-case-driven walkthroughs across the platform and our AI-powered capabilities. - Run live training sessions and workshops for audiences ranging from security engineers to CISOs, adapting to their level and goals. - Build and maintain a self-service knowledge base that reduces support load and puts answers at customers' fingertips. - Feed customer insights back to Product — the questions customers ask and the pain points they hit will shape what we build next. WHAT WE'RE LOOKING FOR - Deep experience in customer enablement, technical training, or customer success in B2B SaaS — ideally in a platform or product-led business. - A translator. You take complex technical concepts and turn them into clear, engaging content for any audience. - Strong understanding of cybersecurity fundamentals and how security teams work. - Comfortable working with APIs, LLMs, and frontend code — you can get hands-on with the product, not just talk about it. - A natural collaborator who works effectively across Product, Sales, Marketing, and Customer Success.