QC Manager

Job Description - Lead the Quality Control function for AI data collection, and video auditing - Develop and maintain SOPs, quality standards, audit guidelines, and QC processes. - Monitor auditor performance, accuracy, error rates, and overall quality metrics. - Conduct regular quality audits and identify recurring issues, gaps, and root causes. - Establish QC scoring systems, checklists, and quality evaluation frameworks. - Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency. - Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes. - Prepare quality reports and provide data-driven recommendations to management. - Lead and develop the QC team to achieve quality and operational targets. Job Requirements - Bachelor’s degree in Business, Engineering, Data, Management, or a related field. - 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields. - Experience managing a QC/QA team in a high-volume operational environment. - Proven experience creating and implementing SOPs, quality standards, and QC processes. - Strong analytical, problem-solving, and attention-to-detail skills. - Strong leadership and communication skills. - Fluent in Mandarin Chinese (spoken and written) — MUST. - Good command of English, both spoken and written. - Proficient in Excel/Google Sheets and comfortable working with operational data. - Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.