Product Expert, Customer Support (Dublin)

ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives teams a governed context graph, so everyone gets the same trusted answer. Ask in plain English, refine in workbooks, or bring your data into tools like Claude, ChatGPT, Cursor, and Slack. Our team has spent decades building data platforms, and we started Omni to fix problems we saw firsthand. Today, we help customers like Condé Nast, BambooHR, and Synthesia get better answers from their data. We're headquartered in San Francisco and have raised $217M from top investors including ICONIQ, Theory Ventures, and Redpoint Ventures. Our latest $120M Series C valued us at $1.5B. If you like helping people get more from their data, come build with us. We’d love to hear from you. ABOUT THE ROLE We are looking for a Product Expert to be the face and heart of the Omni experience. You’ll blend technical SQL expertise with a passion for high-touch support https://review.firstround.com/podcast/how-to-leverage-intuition-customer-support-and-raw-effort-colin-zima-omni-looker/, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams. RESPONSIBILITIES - Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack. - Act as the primary expert for customers and partners via Slack, while surfacing feature requests and reproducing bugs to improve the product. - Deliver "above-and-beyond" technical help, digging deep to find creative solutions to complex data questions. - Give voice to customer needs in internal discussions with Product and engineering Partner with Product, Engineering, and Marketing to share usage trends, report bugs, and surface feature requests. - Build trust-filled advisory relationships and contribute to our community site with troubleshooting guides and design patterns to enable self-service. - Work with Solutions Engineering to identify trends and recommend new tools and product improvements that make data teams more successful   ABOUT YOU - Strong SQL skills (specifically for analytics) and 1+ years in data analytics or business intelligence preferred. - You genuinely enjoy daily interaction with customers and have a natural desire to teach and help others. - You love digging into the "why" behind a technical issue and are always eager to learn new tools. - You can translate complex data concepts into clear, actionable advice, both in writing and verbally. LOCATION This role is hybrid in Dublin (3 days per week in-office).   Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.