Acute Care Operations Assistant

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location for this role is remote, and the expected schedule is Monday - Friday 7:00am - 07:00pm Central. What You'll Do Work as part of the multidisciplinary Acute Care team to ensure our Mobile Integrated Care team is properly dispatched and assist our clinicians in successfully caring for our patients. • Serve as a scheduler for the Acute Care Team. • Dispatch our team of in-house Pediatric Home Care Specialists and partner Mobile Integrated Healthcare resources. • Ensure the Home Care Specialist safety by monitoring their location through Axle. • Set up Home Care Specialist and provider chats for in home visits. • Facilitate communication through the Teams platform between the healthcare clinicians. • Check eligibility through the appropriate health plan portal along with verifying insurance in Athena. • Collaborate with intake and triage clinician to answer inbound phone calls, text messages, and requests that arrive through our proprietary application, CareHub, NotifyMD, & OnPage, as needed. • Connect patients to the appropriate care team and assist care teams in administrative tasks for our patients. What You Bring & How You Qualify: First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need: • Minimum 2 years experience in a healthcare organization required, dispatch experience a plus. • Minimum 2 years communicating with patients and/or families telephonically required • Minimum 2 years experience working in multiple clinical and/or dispatch systems required. • Bilingual in English and Spanish preferred • High School Diploma or GED equivalent required What We Offer (Benefits + Perks) The role offers a base hourly range of $21/hr - $24/hr in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: • Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: • Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. • Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. • Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. • Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. • One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.