Sales Enablement Trainer

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members across UK and India • Over $300 million raised in funding • Over 2,800 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM We are seeking a Sales Enablement & Trainer to empower our inside sales teams to achieve peak performance through exceptional training, enablement, and quality assurance initiatives. You will work closely with sales leaders, product teams, and quality assurance to ensure team members have the knowledge, tools, and skills needed to succeed. This role requires a blend of sales expertise, training delivery, and data-driven insights to enhance individual and team performance, ensuring Tide’s high standards of customer experience and revenue growth are consistently met. ABOUT THE ROLE Sales Enablement: • Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, ongoing skill development, and process optimisation. • Collaborate with product teams to develop materials and sessions that enhance product knowledge and ensure alignment with current offerings. • Create, maintain, and update a library of resources, including sales scripts, objection handling guides, playbooks, and reference documents. • Leverage sales tools (e.g., Babelforce, CRM platforms) to track performance and refine strategies. Training & Development: • Deliver engaging, interactive training sessions for new hires and experienced team members, covering sales techniques, product knowledge, and compliance. • Support new agents from their initial onboarding and training to passing them into their product area, ready to drive and perform in their team. • Partner with sales leaders to identify skill gaps and tailor training programs to address them effectively. • Develop e-learning modules and microlearning resources for continuous professional development. • Ensure all training materials are aligned with Tide’s culture, values, and sales objectives. Quality Assurance: • Partner with the QA team to develop and implement robust quality monitoring frameworks. • Analyze sales performance data and call recordings to identify trends, opportunities, and areas for improvement. • Provide actionable feedback to team members to refine their approach, improve conversion rates, and enhance member experiences. • Track and report on quality assurance metrics and make recommendations for improvements to processes and KPIs. WHAT WE ARE LOOKING FOR Essential: • Proven experience in sales enablement, training, or a related role within a fast-paced sales environment. • Strong knowledge of sales strategies, techniques, and CRM tools. • Experience in quality assurance frameworks and performance coaching. • Ability to design and deliver engaging training sessions tailored to diverse audiences. • Excellent communication and presentation skills. • Strong analytical skills with the ability to draw insights from data and drive actionable outcomes. Preferred: • Familiarity with the banking or fintech industry. • Experience working with Babelforce or similar call performance tools. • Certification in sales training or coaching (e.g., Train the Trainer, Sandler, or SPIN). WHAT YOU’LL GET IN RETURN • 25 days paid annual leave • 3 paid days off for volunteering or L&D activities • Extended maternity and paternity leave covered by the company • Personal L&D budget • Additional health & dental insurance • Mental wellbeing platform • Fully covered Multisports card • Food vouchers • Snacks, light food, drinks in the office • WFH equipment allowance • Flexible working from home • Sabbatical Leave • Transportation bonus to cover office commute under the hybrid work arrangement TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.