Robotics Maintenance & Field Service Technician II / III - Mid Atlantic

ABOUT TUTOR We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business. Tutor Intelligence is changing that. Tutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny https://tutorintelligence.com/sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie https://tutorintelligence.com/cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence. Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems. Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world. The Role - At Tutor, our robots are operating in customer facilities across North America every day. When a robot goes down, customers feel it immediately. Our Maintenance and Field Service team is responsible for keeping those systems running, supporting customers, and providing the feedback that helps make our products better. This role sits at the intersection of Robotics, Operations, Manufacturing, and Engineering. You will troubleshoot complex robotic systems, perform repairs and upgrades, support deployments, and work directly with customers to maximize uptime and performance. Your work in the field will directly influence future product design, reliability improvements, and how we scale our fleet to thousands of robots. If you are the person everyone calls when something breaks, we want to talk to you. What You'll Do - - Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff - Perform preventative maintenance on autonomous robotic systems - Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues - Execute repairs, upgrades, retrofits, and field modifications - Support customer ramp-up and operational readiness following deployment - Work directly with customers to maximize uptime, reliability, and operational performance - Document failures, collect field data, and support root cause investigations - Partner closely with Engineering to improve product reliability and serviceability - Help develop maintenance procedures, service standards, troubleshooting guides, and best practices - Support product validation, pilot deployments, and new product introductions - Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events Qualifications - - Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems - Strong mechanical aptitude and hands-on problem-solving skills - Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues - Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems - Ability to read electrical schematics, mechanical drawings, and technical documentation - Experience using hand tools, power tools, multimeters, and diagnostic equipment - Strong communication skills and customer-facing professionalism - Ability to work independently and take ownership of problems - Willingness to learn new technologies and operate in a fast-paced environment - Valid driver's license and ability to travel extensively Bonus Points - - Robotics or automation experience - Field service experience - PLC troubleshooting experience - Networking or Linux experience - ROS experience - Startup or high-growth company experience - Military technical background - Fabrication, machining, welding, or 3D printing experience - Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, computer science. Travel - - This role requires approximately 75% travel throughout the United States. - Most trips are short-duration service visits focused on deployments, preventative maintenance, troubleshooting, upgrades, and customer support. Technicians are generally home most weekends. Who Thrives Here - - The people who succeed at Tutor are curious, humble, hands-on, and resourceful. - They enjoy solving difficult problems. - They take ownership. - They are comfortable working in fast-moving environments. - They care about customers. - They are builders. - Whether you learned your skills through robotics, manufacturing, military service, maintenance, aviation, automotive, electronics, construction, farming, racing, or simply by taking things apart and figuring out how they work, we want to hear from you. WHY TUTOR? Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable. Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in. BENEFITS We take care of our team so they can do their best work. At Tutor, you’ll get: - Fully employer-covered health insurance, so you’re protected without the premium. - A managed 401(k) to help you plan for the future. - Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees. - Regular in-office meals and team social events throughout the year. As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond. Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.