Head of Sales Development

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information. This is not a soft ROI story but the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not "savings if you use it well," but savings because the agent did the ticket instead of a person. That's the pitch we get to walk into every enterprise deal with. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring. TEAM: Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & advisors from OpenAI, Google, HubSpot, and Stripe.   POSITION OVERVIEW: As the Head of Sales Development, you will oversee the day-to-day operations of our Sales Development Representatives (SDRs), ensuring team KPIs are met and exceeded while driving strategic growth. You will play a key role in developing forecasts, refining operational processes, and optimizing the use of our tech stack. Your leadership will empower your team to build strong relationships, identify new business opportunities, and drive pipeline growth for our sales teams. You will own the function end to end: people, process, tooling, and results, and have real latitude to shape the next phases of the function. This position is located onsite 4 days per week out of our Boston, MA office.   WHAT YOU’LL DO: - Lead from the floor. Be a consistent, present, in-office leader for the SDR team — coaching in real time, setting the tone, and giving the team the day-to-day management that lets great talent perform at its best. - Level up the playbook. Work with Marketing and Sales to evolve Maven’s prospecting motion into a well-oiled outbound playbook: deeper account strategy, a balanced multi-channel cadence (call, email, social), and shared outcomes centered on pipeline quality. - Modernize the tooling. Lead consolidation of the SDR tech stack toward a single, modern dialer/sequencer/engagement platform (in-progress), freeing up rep time currently spent context-switching across tools. - Elevate the performance bar. Evolve the team's metrics from pure activity (calls made, meetings booked) toward outcomes (pipeline created, deal-creation rate) across all segments, and raise the floor on performance consistency. - Strengthen career pathing. Build out a clear headcount and promotion plan — defined criteria, regular career conversations, and a visible path from SDR to AE — to invest further in the team's long-term growth. - Build for scale. Roll out deeper sales and product enablement alongside the team's existing process training, so SDRs are fully set up to succeed, and continually improving. WHO YOU ARE: - 5+ years of experience in sales development or business development, including at least 2+ years directly managing an SDR/BDR team at a high-growth SaaS or AI company. - A track record of taking a talented but early-stage sales development function and up-leveling it — sharper process, better tooling, stronger management, as a company scales. - A track record of building repeatable outbound pipeline motions and hitting aggressive pipeline and quota targets. - Comfortable consolidating a multi-tool tech stack and driving adoption of a single source of truth (e.g., Salesforce or HubSpot, a modern dialer/sequencer such as Nooks, Outreach, or Salesloft). - Experienced hiring, coaching, and promoting SDRs/BDRs into AE and other GTM roles. - Data-driven — comfortable diagnosing funnel health and channel mix, and building the plan to continuously improve them. - A hands-on, floor-present leadership style — you set the tone by being there with the team, not managing from a distance. - Genuinely excited about AI and comfortable articulating a technical value proposition to a wide range of buyers. - Bachelor’s degree in Business, Marketing, or related field; MBA or technical certification is a plus.   HOW YOU SHOW UP: - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes. - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution. - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. WHAT WE OFFER: - 100% of medical, dental, and vision premiums covered for you, 80% for family - HSA and FSA plans available - Unlimited vacation and 100% paid parental leave - Free lunches, onsite gym, and commuter benefits for in-office employees - $1,000 home office stipend and $5,000/year for continuing education - Competitive salary, comprehensive benefits, and meaningful equity - ~130 people, built from zero in under three years. Small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.