Growth Engineer

ABOUT SARVAM Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC. ABOUT THE ROLE We're looking for a Growth Engineer to be the technical heart of our customer relationships. You'll sit at the intersection of engineering and customer success — helping customers adopt and get lasting value from our product. When customers hit a technical wall, you're the person who understands both their goals and our system deeply enough to unblock them. WHAT YOU'LL DO • Own the technical relationship with a portfolio of customers • Lead implementation: integrations, configuration, data migration, and API setup. • Troubleshoot and resolve complex technical issues, escalating to engineering when needed and seeing them through to resolution. • Partner with Growth & Retention Managers to drive adoption, expansion, and retention. • Build solutions and scripts that help customers succeed with our product. • Run technical reviews, health checks, and best-practice sessions to keep accounts healthy and reduce churn. • Translate customer feedback into clear, prioritized input for product and engineering. • Create and maintain technical documentation, runbooks, and self-service resources. WHAT WE'RE LOOKING FOR REQUIRED • [2+] years in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Technical Support, Sales Engineering, or similar). • Strong technical aptitude: comfortable with APIs, integrations, and reading/writing scripts (e.g., Python, JavaScript, SQL). • Excellent communication skills — able to explain complex technical concepts to both engineers and non-technical stakeholders. • A genuine customer-first mindset and strong relationship-building skills. • Strong troubleshooting and problem-solving abilities, with patience and persistence. • Ability to manage multiple accounts and priorities simultaneously. Preferred • Degree in Computer Science, Engineering, or equivalent practical experience. • Experience with [SaaS / cloud / your product category] and a technical customer base. • Familiarity with cloud platforms (AWS, GCP, or Azure) and tools like Postman, SQL clients, or log analysis tools. • Understanding of common integration patterns (REST, webhooks, SSO/SAML, ETL). • Track record of improving retention, adoption, or customer health metrics. Tech Stack & Tools APIs & webhooks · [Python/JavaScript/SQL] · [AWS/GCP/Azure] · [CRM & CS platform] · ticketing & documentation tools WHY SARVAM? Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact. - Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar - High ownership and high impact, from day one - Everything we do is AI-first, from the way we build and ship to the way we think about problems - You can work on problems that could change how an entire country learns, works, and communicates If you want to work on problems at the frontier of AI in India, Sarvam is the place to be.