Service Delivery Coordinator

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Service Delivery Coordinator, you will operate at the core of execution for our Professional Services organization—ensuring that the foundational systems, processes, and workflows that power service delivery are accurate, efficient, and reliable. You will be responsible for maintaining operational hygiene across scheduling, financial tracking, and data systems, enabling teams to deliver high-quality outcomes at scale. In this role, you will engage directly with both internal stakeholders, customers, and third parties serving as a key point of coordination and communication. What You’ll Do Location: Canada (remote) Reports to: Manager, Service Delivery (Canada) Direct reports: 0 • Coordinate and manage scheduling for Professional Services engagements, aligning resources and timelines for existing customer installs and deployments. • Hold Onboarding and Technical Kick Off Calls with customers to ensure deployment readiness post sales. • Support purchase order (PO) and invoice tracking, validation, and reconciliation to ensure alignment between services delivered and financial records. • Maintain and manage PSO calendars, ensuring accurate visibility into upcoming work, milestones, and deliverables. • Drive data hygiene across systems of record (e.g., CRM, project tracking tools, financial systems), ensuring accuracy and completeness of work orders, project records, and customer data. • Monitor active work and proactively identify risks, gaps, or delays—escalating issues to appropriate stakeholders to maintain delivery timelines. • Partner with cross-functional teams (Sales, Customer Success, Finance, and Delivery) to ensure alignment across scheduling, financials, and execution. • Support escalation management by gathering context, coordinating stakeholders, and ensuring timely resolution of blockers. • Act as a primary point of contact for both internal teams and customers, providing updates, clarifying expectations, and ensuring alignment throughout engagements. • Contribute to process consistency by maintaining documentation and supporting standardized workflows and reporting. What You Bring • 2–4+ years of experience in coordination, operations, project support, or a similar role in a fast-paced environment. • Experience in a customer-facing role, with the ability to communicate clearly and professionally with external stakeholders. • Strong organizational skills with the ability to manage multiple workflows, timelines, and priorities simultaneously. • Experience supporting scheduling, project coordination, and financial tracking (POs/invoices). • High attention to detail with a focus on data accuracy and process consistency. • Ability to identify issues early and escalate effectively with clear communication. • Strong interpersonal and communication skills, with the ability to work across cross-functional teams. • Proficiency in common business systems (e.g., CRM platforms, project management tools, spreadsheets, and collaboration tools). • Ability to operate both independently and collaboratively in an evolving, high-growth environment. • Experience computer network implementation, encompassing systems software, applications software, hardware, and configuration management. Benefits that Benefit You • Competitive salary and RRSP with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $79,725—$127,560 CAD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. 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