Support Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders. **This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.** What You'll Do: • Serve as the front line, supporting our driver-partners • Thrive in a fast-paced environment tackling an array of customer issues • Become an expert on our services and spread the love of Via everywhere • Deliver above-and-beyond customer service to our riders • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience • Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams Who You Are: • Clear communicator, good listener, with excellent reading comprehension and writing skills • Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus • A well-rounded team player who takes ownership of (and pride in) your work • Dynamic; willing to wear multiple hats and work on projects of all types • You take initiative to solve problems and get the job done • Empathetic and have the ability to put yourself in the customer's shoes • Intellectually curious, and a willingness to embrace the uncertain • Fluency in English is a must, and Spanish is a plus Compensation: • Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • Hourly wage starting at $23.00/hr • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching Benefits: • Fuel costs reimbursed for those commuting into our office in Summit County, Utah • Employer-subsidized health, vision, and dental insurance • Employer-subsidized life insurance • Employer-subsidized short and long-term disability insurance • A generous paid-time-off package • Reimbursement for winter tires paid at the end of winter season Ready to join the ride? Via is an equal opportunity employer.