Mortgage Loan Officer

Since 2017, Flourish has been on a mission to help financial advisors evolve from holistic advice to holistic implementation to better serve their clients and grow their businesses. We focus on independent Registered Investment Advisors (RIAs), delivering financial products that advisors can’t easily access today through beautiful, scalable, and easy-to-use technology. Today, we work with over 1,100 RIAs that collectively represent more than $2.6T in assets under management across two products: Flourish Cash and Flourish Lending. Headquartered in New York City, we are an independently-operating, wholly-owned subsidiary of MassMutual Life Insurance Company. Read on if you are interested in joining a dynamic, highly-collaborative, rapidly-growing startup—backed by the support and stability of a Fortune 500 company. About You You are an ambitious self-starter who is looking to join a new division of a fast-growing fintech as one our first Mortgage Loan Officers. You love providing truly white-glove client support and have excellent communication and problem-solving skills — with an established track record of successfully managing a large pipeline of home loans. With deep knowledge of the mortgage industry, you can leverage your consultative skills to help educate clients on the best available products to them. You’re equally adept at working with internal partners across the organization as you are in gracefully handling complicated communication directly with clients. You’re excited to join a small, growing team at a fast-paced fintech, as you are extremely self-motivated, excited to contribute to building a lending program from the ground up, love identifying and solving problems, and are motivated by the prospect of driving change in the lending industry. About the Role As a Mortgage Loan Officer on the Flourish team, you will be tasked with providing our clients with an exceptional borrowing experience while also contributing to teamwide efforts in developing a recently-launched business line. Your primary responsibility will be to quickly and seamlessly execute home financings by working directly with financial advisors and their clients, prioritizing speed of responsiveness and white-glove service throughout the entirety of the loan lifecycle, with all opportunities sourced through a unique new distribution channel. At the same time, you will contribute to our overall efforts in building out the business line, whether that is in assisting in development of new policies and procedures, trialing new software, or suggesting countless improvements as we work to improve everything from the client experience to speed of closing. Principal Responsibilities • Consult and educate clients to assess their financing needs and guide them toward the most suitable mortgage solutions, helping them secure the best financial outcomes • Develop and maintain strong relationships with financial advisors, collaborating to create a seamless and positive home-buying experience for end clients • Serve as the primary point of contact for all home financing inquiries, providing expert knowledge on key products, particularly jumbo transactions • Manage an ongoing pipeline of loans, focusing primarily on home purchases, refinances, and HELOCs • Drive a best-in-class conversion funnel leveraging data to inform actions • Work cross-functionally across product operations, and technology to ensure optimal customer outcomes • Manage your loan pipeline to ensure you are always on top of client communications, even if it occasionally requires work outside non-standard business hours • Obtain mortgage licensing in an estimated 15-20 states, with support from Flourish for registration and ongoing continuing education • Maintain excellent communication with internal Flourish leadership and stakeholders • Exercise considerable judgment and analysis to arrive at recommendations and/or conclusions • Stay current on general trends in the financial markets and mortgage industry, with a focus on wealth management and lending • This position is expected to be able to support across the continental US time zones Minimum Qualifications • Bachelor's degree or equivalent practical experience • 4+ years of mortgage lending experience • Active NMLS license or registration • Expertise in mortgage guidelines, including Fannie Mae and Freddie Mac, with a preference for experience in Jumbo and non-QM loans • Position is based in Dallas, requiring residency in the Greater DFW area • Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information Preferred Qualifications • Strong relationship-building abilities, ensuring clear and timely communication with advisors, borrowers, and agents • Tech-savvy mindset, with the ability to quickly learn and adapt to new systems as the mortgage industry evolves • Mortgage licensed in multiple states • A genuine passion for delivering exceptional customer service • A proactive, ownership-driven mindset, treating responsibilities with care and dedication At Flourish, we focus on ensuring fair, equitable pay by providing competitive salaries, along with bonus and incentive opportunities and benefits for all employees. Base Salary Range: $70,900 - $93,000 plus bonus Disclosures: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.