AI Workflow Engineer

AI WORKFLOW ENGINEER Full-Time | Tempe, AZ ABOUT BASATA At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. ABOUT THE ROLE Basata builds AI agents that answer patient calls and process inbound clinical documents for cardiology and urology practices. Every deployment is different: a different EMR, a different set of fax lines, a different way of deciding who gets to schedule what. The AI Workflow Engineer is the person who works that out and makes it real. You will run multiple customer implementations concurrently, each with its own phases, gates and stakeholders. The work is roughly split between project management and process design — where the balance shifts week to week. WHAT YOU'LL DO PROGRAM AND PROJECT MANAGEMENT - Own customer implementation projects (simultaneously) end to end, from contract handoff through go-live and the stabilization period that follows - Manage internal & external stakeholders through a project’s lifecycle - Regularly report status updates and provide clear communication to internal and external teams - Run each project against defined phase gates, and hold the gate — a phase does not close because the date arrived - Provide feedback to current program & project management office to continuously refine best practices and standardization WORKFLOW DESIGN (AI) AND PROBLEM SOLVING - Walk the current-state process on site — at the desk, with the people doing the work, not from a description of it - Map workflows as swimlane process maps and validate them with the staff who will live with the result - Diagnose why a process fails before designing the replacement, using data rather than the first plausible explanation - Translate what you find into agent configuration, routing rules, extraction fields and escalation paths - Own defect triage during testing, and decide what ships, what waits, and what was never in scope CUSTOMER PARTNERSHIP - Run kickoff, discovery, UAT and training sessions with audiences that range from front-desk staff to physician owners - Set expectations honestly, including when something will not work the way it was hoped - Deliver the post-go-live review with the data to back it up WHAT WE’RE LOOKING FOR - 5+ years in program management, implementation, process improvement, business analysis or a comparable delivery role - Bachelor's degree in business administration, engineering, or a related field — or equivalent practical experience - A track record of running concurrent projects with real deadlines and real stakeholders, not just contributing to them - Demonstrated structured problem solving: you can show how you found a root cause rather than how you fixed a symptom - Direct customer-facing experience, meeting the customers/patients needs - Comfort with ambiguity — early deployments do not come with a runbook, they produce one This role requires travel. This is not a software engineer - you will not be writing production code, though you will read configuration and work closely with engineers. This is not a pure project management role either - you produce the plan by understanding the process. NICE TO HAVE: - Lean/Six Sigma certification (Green Belt or Black Belt) - Background in health tech, digital health, or practice management software - EMR platform familiarity (NextGen, ModMed, AthenaOne, Veradigm. eClinicalWorks or similar)   WHY JOIN BASATA? - Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches. - Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience. - High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life. - Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day. OUR CORE VALUES - Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way. - Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less. - Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust. - Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us. - Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.