Director, Business Development Operations & Support (BD-OS)

At Rowan Digital Infrastructure, we are transforming data center delivery for speed and scale. Our mission is to deliver best-in-class data center solutions to hyperscale customers who share our commitment to sustainability, and to do so with an unwavering focus on efficiency, quality, and flexibility. Our data center solutions are tailored to our customers’ needs and delivered by our exceptional end-to-end team. Rowan is assembling a strategic portfolio of data center sites in Tier 1 markets across the United States at various stages of development, and we’re looking for incredible and passionate people to help us advance our company and our commitment to building a more sustainable future. Rowan is backed by Quinbrook, a leading investor in the energy transition, and Blackstone, the world’s largest alternative asset manager.   Ready to join us in transforming the future of data centers and sustainability? Apply now to explore exciting career opportunities at Rowan Digital Infrastructure and be a part of our mission to revolutionize data center delivery.   Role Summary As Rowan’s Business Development (BD) organization grows to handle significantly higher deal volume, this role will help build the infrastructure needed to execute at scale. Business Development Operations & Support (BD-OS) is a BD pillar alongside Customer Development, Commercial Strategy & Negotiation, and Market & Products. Its focus spans program and process management, CRM and customer planning systems, market and customer insights, and cross-functional coordination for live deals and broader BD initiatives. The Director role will help grow and develop the BD-OS group by improving Rowan’s existing tools and processes and creating new systems, reporting, and operating routines where needed to give BD and its stakeholders clear visibility into deal and customer status. The role holds primary responsibility for customer-facing planning and reporting, including tracking account status, progress, next steps, and strategic plans across key relationships, as well as communicating BD’s progress to senior leadership, capital partners, and the board. Travel: Ability to travel up to 25% for company gatherings, quarterly team meetings or project sites. Location: Denver, CO (3-day hybrid in-office role) Compensation: $169K - $205K (Offers Bonus & Other Variables) Essential Responsibilities Working closely with peers across BD's other pillars and the team within BD-OS, you will support: - This role owns Rowan's ongoing customer and market intelligence effort gathering the insight that informs site selection, pricing (including market comps), and competitive analysis, so that Rowan's solutions and positioning are grounded in a clear view of the market rather than internal assumption alone - The accuracy and timeliness of this group's projections carry real financial weight: BD's forecasts and deal-status reporting directly inform Rowan's decisions on at-risk project investment and long lead equipment (LLE) commitments. Getting this visibility right and getting it early is central to how Rowan manages capital exposure ahead of signed leases - Rowan is scaling faster than its systems, and this role exists to close that gap. The Director builds new ways to give everyone, from individual deal teams up through the board, a clear and current view of deal and customer status, rather than applying existing methods as they are. The role suits someone who sets priorities without waiting for direction, builds the process when none exists, and manages several live deals and senior-leader requests at once. Expect ambiguity, a changing operating model, and a team that is still being built - The role involves a meaningful degree of direct customer engagement. BD-OS exists to enable Rowan's success with hyperscale and AI customers, and that requires this leader to build real fluency and credibility with those customers directly, not solely through internal reporting - Exceptional program / project management: Workback schedules and timeline discipline on live deals, in support of both Commercial Strategy & Negotiation and Customer Development - AI-Enabled Operations: Strong ability to apply AI and automation to streamline workflows, improve insights, and drive operational efficiency. AI-powered executive communication and decision support. AI-assisted data analysis and reporting. AI workflow automation with Power Automate a plus - CRM & customer planning: Maintain systems that track customer status, progress, next steps, and account strategy, giving the organization an accurate, up-to-date view of every key relationship - Customer & market insight: Gather and synthesize customer and market intelligence including market comparables, pricing benchmarks, competitive analysis to guide site selection, pricing strategy, and Rowan’s broader solutions and positioning - Investment-critical forecasting: Own deal timing and probability projections that inform Rowan’s capital commitment decisions, with the rigor that level of exposure requires - Visibility & systems innovation: Develop trackers, dashboards, and repeatable processes that give everyone from deal teams to the board—a clear view of deal and customer status, prioritizing innovative approaches over existing methods - Cross-functional coordination: Alignment with Legal, Energy, Sites, and Capital Markets on deal-critical inputs pricing, technical feasibility, yield so deals move efficiently through to execution - Direct customer engagement: A meaningful degree of direct interaction with hyperscale and AI customers, ensuring BD-OS's systems and support are grounded in real customer context, not just internal process - Process improvement & design: Improve BD’s operating rhythm and structure across the function to support business growth and increasing deal volume What We're Looking For - Direct experience working for or with hyperscale customers, or otherwise deep familiarity with the data center market, this role requires genuine fluency in the context Rowan operates in, not just transferable process skills - Experience with, or strong aptitude for, market and competitive intelligence able to translate customer and market signal into inputs that inform site selection, pricing, and positioning - A demonstrated bias toward innovation and creative problem-solving building new approaches to visibility and coordination rather than replicating what's been done elsewhere - Comfort with direct, ongoing customer engagement, not solely internally facing work - Experience with CRM platforms and customer/account reporting structures - Strong judgment on sequencing and prioritization in a fast-scaling environment Education, Skills, and Experience - Bachelor's degree required; MBA or relevant advanced degree a plus - 10+ years of experience in business development operations, program/project management, deal management, business development, technical sales, or a related commercial operations role - Strong preference for candidates with direct experience working with or for hyper-scalers, or substantial experience within the data center industry; other capital-intensive infrastructure or real estate development backgrounds considered - Demonstrated experience with CRM systems (e.g., Salesforce, Smartsheet) and building reporting/dashboard tools - Microsoft products: Exception PowerPoint presentations, Strong CoPilot knowledge, Microsoft Teams, SharePoint, etc. - Excellent written and verbal communication skills, with substantial experience preparing and delivering materials for senior leadership or board-level audiences Fueled by Excellence & Collaboration At Rowan, we are a distributed team united by a common mission to transform data center delivery. Across our two offices, we offer a hybrid work environment supported by teamwork, technology, and in-office gathering time to help you be successful. We are headquartered in downtown Denver, Colorado and have an office in Seattle, Washington. Our team of talented and passionate individuals is spread out across the U.S. Here to support you At Rowan, we want to make sure you can do great work. We offer competitive benefits focused on helping you be and achieve your best. - Hybrid working environment - Team building and educational opportunities - Generous benefits package including robust health benefits and a 401(k)-company contribution - Unlimited PTO - RTD ECO pass or parking reimbursement - Competitive compensation, bonus, and an incentive plan - Relocating for this role? We offer relocation assistance on a case-by-case basis to help make your transition smooth Equal Opportunity Employer Rowan Digital is an equal opportunity employer. We welcome and celebrate diversity in all aspects of our workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive environment where everyone can thrive.