AI Native Account Lead

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. Role Summary Firmus is executing one of the most ambitious AI infrastructure build-outs in the world — creating entirely new markets for sovereign AI compute, and scaling to become one of the most prolific AI infrastructure companies globally. Alongside this build-out, a fast-growing population of AI-native companies — model labs, foundation-model startups, and inference/fine-tuning platforms — are scaling their GPU footprints at extraordinary speed, and represent one of Firmus's highest-growth commercial segments. The AI Native Account Lead owns a portfolio of Firmus's AI-native GPU capacity relationships — fast-moving, high-growth customers. This is a Senior Individual Contributor role, part of the AI Natives coverage team, with the mandate to close new capacity commitments, grow existing accounts, and deliver a best-in-class customer experience to some of the fastest-moving companies in AI. This is a commercial ownership role spanning account management, capacity commercialisation, and cross-functional delivery orchestration, typically covering a portfolio of several accounts at once given the segment's pace and scale. You will translate customer AI compute roadmaps into structured GPU capacity commitments, working closely with capacity planning, network engineering, and delivery teams to ensure every commitment is met on schedule. You will own deal structuring and negotiation for contracts — with some accounts scaling well beyond that — including pricing, terms, delivery milestones, and expansion rights, while identifying and progressing growth opportunities as customer compute needs scale. This position is ideal for someone who thrives on the speed and ambiguity of working with high-growth, founder-led companies, and who wants exposure to the leading edge of the AI industry. Key Responsibilities • Own end-to-end account management for a portfolio of AI-native GPU capacity customers, acting as the primary commercial point of contact. • Translate customer AI compute roadmaps into structured GPU capacity commitments, working closely with capacity planning and network engineering teams. • Lead deal structuring and negotiation for contracts from single-digit millions to tens of millions of dollars, including pricing, terms, delivery milestones, and expansion rights. • Run a regular executive and technical cadence with each account — keeping commitments, performance, and escalations visible to both the customer and Firmus leadership. • Coordinate with the shared coverage pod — Solution Architecture, Customer Success, Technical Program Management, and Engineering — to ensure customer commitments are met on schedule and risks are surfaced early. • Own the customer feedback loop into Firmus engineering — capturing technical issues, capacity requirements, and roadmap requests and translating them into clear input for engineering and product priorities. • Identify and execute account growth opportunities as customer compute needs scale, including helping accounts graduate toward Gigascale, Strategic Account-led coverage. • Maintain clear reporting on account health, pipeline, capacity utilisation, and risk to the Head of AI Natives. Skills & Experience • 5+ years in strategic account management, enterprise/complex sales, or commercial leadership in cloud infrastructure, data centre, semiconductor, or AI compute markets. • Direct experience selling, negotiating, or managing GPU/compute capacity contracts, ideally with a hyperscaler, neocloud, or AI infrastructure background. • Comfort working with founder-led, fast-moving customers, including experience managing multiple concurrent accounts. • Strong technical fluency in GPU infrastructure, able to speak credibly to customers on capacity planning, deployment timelines, networking architecture, and power and data centre constraints. • Track record of operating with significant autonomy in ambiguous, high-growth environments. Key Competencies • Executive presence — able to represent Firmus credibly with founders and technical leaders at AI-native companies. • Ownership and accountability — acts as the accountable owner for account outcomes, from commercial terms through delivery execution. • Commercial rigour — structures and negotiates contracts efficiently, at speed, while protecting long-term account health. • Cross-functional orchestration — works effectively across capacity planning, delivery, finance and legal to keep commitments on track. • Technical fluency — speaks credibly to GPU capacity, deployment timelines and infrastructure constraints without needing to be the solution architect. • Portfolio management — juggles multiple fast-moving accounts without losing sight of the details that matter to each. Location & Reporting Reporting directly to the Head of AI Natives Location: San Francisco Bay Area, CA, US Employment Basis Full-time Diversity At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. Join us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.