Business Operations Manager

Zafran is looking for an experienced and strategic Business Operations Manager to join our Business Operations team. You will help build the operational backbone of a fast-growing company: the data and metrics we run on, the AI workflows that make us faster, and the cross-functional processes that let us scale. You will work directly with company leadership across Sales, Marketing, Customer Success, Finance, Legal, and Partnerships. ABOUT ZAFRAN Our Mission: To stop the exploitation of vulnerabilities, everywhere. What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment, and uses agentic capabilities and your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited. Who's behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We are one of the fastest-growing companies in the industry, scaling to meet demand from the world's most advanced, security-obsessed organizations. We take the mission seriously, so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way. WHAT YOU WILL DO - Own and evolve the company's data foundation and metrics infrastructure, so every function works from the same numbers and leadership gets reliable KPI visibility. - Build and implement AI-driven workflows across the company, from identifying the right use cases to rolling them out and measuring adoption. - Design, document, and improve cross-departmental processes such as marketplace deals, RFI and vendor assessments, and contract workflows, working with Sales, Finance, Legal, GRC, and Alliances. - Support commercial and partner operations, including the process and tooling behind customer and partner agreements, cloud marketplace private offers, and partnership programs. - Lead strategic cross-functional projects that don't have a clear functional home, driving alignment, removing bottlenecks, and seeing them through to execution. - Support company planning cycles (quarterly planning, goal setting, board reporting) with data, analysis, and clear tracking of progress against goals. - Partner with Product Ops, R&D Ops, and GTM Ops to keep metrics, definitions, and processes consistent across the company. - Analyze business performance, pipeline, and operational data to surface trends, gaps, and decisions leadership needs to make. - Work with stakeholders at every level to gather input, align priorities, and keep improving how we operate. REQUIREMENTS - 3+ years of experience in business operations, strategy, consulting, sales, or revenue operations, or a related role. - Strong analytical skills and the ability to turn data into clear insights and recommendations. - Experience defining, tracking, and driving KPIs across multiple business functions. - Hands-on experience with AI tools and automation, or a strong drive to build internal AI-driven workflows. - Experience designing and rolling out cross-functional processes in a fast-paced environment. - Experience working with commercial or legal documents, such as customer agreements, order forms, or partner contracts. - Solid understanding of how SaaS companies operate across product and go-to-market. - Excellent communication and stakeholder management skills, including the ability to create clear reports and presentations. - Strong organizational and project management skills, with high attention to detail. - High ownership, a proactive mindset, and comfort operating in ambiguity. NICE TO HAVE - Experience in cybersecurity or a related technical field. - Salesforce administration, or experience with BI and data tooling. - Experience with cloud marketplaces (AWS, Azure, GCP) or partner and alliance operations.