Account Manager

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.   Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.   The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview: Given our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business.   Hybrid, 3 days per week in the office.   Reporting directly to the Head of Commercial, and working collaboratively with the commercial team, you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha.    This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. Key accountabilities • Serve as a lead point of contact for merchants on all account management activities • Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption • Optimize listing content and availability competitiveness on the marketplace to maximize conversions • Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts • Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn • Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving. • Contribute to the development of new product features by collating merchant feedback received • Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants • This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required • Bachelor's Degree • 1-2+ years of sales or account management experience in the Internet, software or e-commerce sectors • Excellent written and verbal communication, presentation, and interpersonal skills • Strong sense of initiative and customer service orientation • Ability to adapt and achieve targets in a dynamic and fast-paced working environment • Experience with online marketplaces or SaaS platforms is desirable • Ideally a keen interest in the Beauty and Wellness industry Benefits • We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup • Working with a passionate, young and dynamic team in a fun work environment • Full-time employment contract What We Offer • A rare opportunity to be an early commercial hire with significant ownership and influence. • Direct involvement in building Fresha’s presence and brand in the South African market. • Competitive compensation with performance-based incentives. • Flexible working arrangements: hybrid working in Cape Town. • Modern equipment and access to continuous learning and development. • A diverse, international team with a strong culture of collaboration, ambition, and support. POPIA Notice • Your personal information will be processed solely for recruitment purposes in accordance with the Protection of Personal Information Act (POPIA). By applying, you consent to the secure handling and storage of your information for the duration of the recruitment process. Inclusive workforce   At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.   We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.   We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.   If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.