Data Center Manager

About TensorWave Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.   About the Role We’re looking for a Data Center Manager to join our team during an exciting phase of growth. In this role, you’ll be responsible for the 24/7 availability, security, and efficiency of our data center environment, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.   What You’ll Do - People Management: Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability. - Performance Tracking: Conduct regular 1:1s, performance reviews, and skill-gap assessments to ensure the team stays ahead of evolving technologies (e.g., liquid cooling, AI-optimized racking). - Workflow Optimization: Oversee the Inventory/RMA Specialist to ensure hardware replacement cycles are lean and that "dead on arrival" (DOA) equipment is processed with minimal downtime. - Infrastructure Oversight: Manage the installation, cabling, and decommissioning of server, storage, and networking hardware. - Uptime Management: Act as the primary escalation point for data center incidents, coordinating emergency repairs and root cause analysis (RCA). - Capacity Planning: Monitor power, cooling, and space utilization. Partner with the Director to forecast future growth and avoid "stranded capacity." - Vendor Management: Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations. - Asset Management: Ensure 100% accuracy in the DCIM (Data Center Infrastructure Management) database. - Security & Safety: Enforce strict physical security protocols and OSHA safety standards. - Audit Readiness: Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation and procedural logs.   Who You Are Required Qualifications - 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role. - Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management - Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar) - Proven ability to hire, train, and lead technical operations teams - Excellent written and verbal communication skills, particularly in high-pressure incident scenarios - Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent) Preferred Qualifications - Certified Data Center Professional (CDCP) or Specialist (CDCS). - ITIL Foundation certification. - Project Management Professional (PMP) or similar. - OSHA10 or higher certification   What We Offer - Stock Options - 100% paid Medical, Dental, and Vision insurance for Employees - Company Health Savings Account Contributions - 100% paid Short Term and Long Term Disability Insurance for Employees - Life and Voluntary Supplemental Insurance Options - Other Insurance Options, such as Pet & Legal Insurance - Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support - Flexible Spending Account - 401(k) - Employee Assistance Program - Flexible PTO - Paid Holidays - Parental Leave - Other In-Office Perks   Equal Employment Opportunity TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.   Reasonable Accommodations TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.   Employment Eligibility All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.   Background Checks Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.   Data Privacy Notice By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.