Account Manager

Who is Silverflow? At Silverflow, we’re redefining payments. As the world’s first cloud-native acquiring processor, we’re replacing decades-old infrastructure with a fast, scalable, global platform. Founded in 2019, we’re founder-led, venture-backed, and growing fast. With 100+ dynamic colleagues from 35 different cultures, we are on track to reach 120 people by 2027. Our platform empowers a diverse range of clients, from banks to ride sharing platforms, helping them streamline operations, enhance data insights, and deliver seamless, real-time payment experiences at scale. What you'll do We are looking for a dynamic Account Manager to join our Silverflow team based in Amsterdam! You will be joining our Account Management team, and you will be collaborating with internal and external partners while building strong relationships with our customers. You will be taking on an active role in the coordination of day-to-day operations while building a strategic long-term relationship with our clients to ensure growth and adoption of our solutions. More specifically: • You are the primary conduit between our product, technical account management, engineering and our partners & clients. You don't just coordinate; you help translate business goals into technical requirements. • You will manage a portfolio of innovative merchants and PSPs, identifying upsell and cross-sell opportunities that align with their strategic scaling needs over the long term. • You’ll educate clients on payments in a cloud-native environment and on optimisation to turn their payments into revenue drivers. • You will champion clients internally at Silverflow. You’ll sit with our Product and Engineering teams to ensure the Silverflow roadmap reflects the "on-the-ground" reality for our clients. • Own the post-sales lifecycle, from onboarding through to regular business reviews, contract renewals and the overall strategic relationship. Who you are We value experience as highly as qualifications, so we are looking for a motivated and enthusiastic Account Manager with a strong commercial drive:• 3+ years in B2B Account Management or a similar commercial client-facing role (ideally fintech, SaaS, or high-growth tech), ready to take ownership of client growth. • You don't need to code or perform technical configurations, but you are tech-fluent. You enjoy geeking out about technology, are naturally curious about how things work, and can translate technical concepts into commercial value. It’s a plus if you know how card payments work. You’re comfortable working in Jira & Hubspot and enjoy leveraging data to spot account opportunities. • You should be available for international travel, bringing a commercial mindset focused on client retention, account expansion, and driving mutual business growth in a fast-paced tech scale-up environment. • Finally, you have a proven track record of expanding client portfolios, managing renewals, and building successful, revenue-generating partnerships in your current or prior roles. As Silverflow is an office-first company, being located in the Netherlands and able to work onsite is essential for this role. Why join us? • A fun and people-first culture Be part of a diverse team representing 35+ nationalities. Enjoy a daily team lunch, regular padel tournaments, and memorable annual events like our Christmas Party, company birthday celebrations, and off-site trip. We believe great work happens when people also have fun together. • Learn from the best Work alongside highly experienced colleagues with deep knowledge across disciplines. There’s a lot of expertise in-house and endless prospects to learn, grow, and challenge yourself. • Room to shape your career With strong growth ambitions, Silverflow offers plenty of opportunities to develop your career and grow at Silverflow. • Strong mentorship & collaboration Organisationally, we are a flat organization. You’ll work closely with the Head of Account Management, and the leadership team and experienced mentors, receiving hands-on guidance from people who genuinely care about your growth and development. • Fast-paced, friendly, and collaborative environment Join a team that values new ideas and initiative, and doing things the right way, while moving fast and supporting each other along the way. Great benefits from day one • Travel cost reimbursement • A competitive salary with annual increases • Yearly bonus • Stock options: share in the success you help create