Medical Practice Administrative Assistant

About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are seeking a highly organized and dynamic Medical Practice Administrative Assistant to join our practice. This role involves supporting the day-to-day operations of our busy practice, assisting both patients and staff with a variety of administrative tasks to ensure smooth workflow and excellent patient service. The ideal candidate will have experience in a medical office setting, be comfortable with scheduling systems, and possess strong communication skills. This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! What You’ll Do • Policy & Workflow Optimization: Develop and implement procedures to streamline provider onboarding, credentialing, and scheduling. • Compliance & Quality: Partner with clinic operations to ensure full compliance with regulatory standards. • Schedule & Capacity Management: Manage provider schedules and coordinate shift coverage to maximize clinical efficiency. • Clinical Application Management: Maintain electronic medical records (EMR) and practice management systems with high accuracy. • Provider & Patient Engagement: Collaborate with providers to facilitate efficient communication; manage patient consult communications across USA and Canada. • Prescription Management: Process incoming sedative requests and manage any patient outreach as needed. • Urgent Consult Coordination: Proactively identify urgent consults and execute rapid outreach to secure timely provider appointments for patients. • Slack Channel Oversight: Monitor dedicated Slack channels to maintain rapid response times for actionable internal requests. • Complaint & Project Support: Facilitate timely patient dispute resolution and assist the Practice Manager with special projects and reporting tasks as needed. • Patient Journey Support: Assist the Client Services Partner team with scanning workflow packages and guiding patients from scheduling to post-scan follow-ups. • Lab Coordination: Work with third-party providers to coordinate home lab draws, ensuring results are finalized prior to patient consultations. • Report Distribution: Oversee the timely delivery of specialized reports. • Bottleneck Resolution: Track patient progress and proactively resolve operational delays or scheduling roadblocks. • Cross-Functional Communication: Maintain clear alignment between patients, sales, and clinical teams to deliver seamless care coordination. What You’ll Bring • Experience: 3–5 years of healthcare administrative experience, with specific exposure to primary care and/or radiology environments. • Education: High school diploma or GED required. • Technical Skills: Proficiency with practice management software, EMRs, Microsoft Office, Google Workspace, and modern collaboration tools (e.g., Slack). • Industry Knowledge: Solid understanding of medical terminology and foundational radiology procedures. • Core Competencies: Strong organizational, problem-solving, and time-management skills with acute attention to detail. • Adaptability: Ability to thrive under pressure and adapt to shifting priorities in a fast-paced, high-growth environment. Nice-to-Have: • Associate’s degree or Medical Administration certification preferred. Physical Considerations: • Standard office environment requiring long periods of sitting and computer work. Our Values First: we are Pioneers • Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders • We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission. Above all: we are Patients • We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work. What We Offer • An avenue to make a positive impact on people's lives and their health • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member • Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it • We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! • Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family • The base salary for this role ranges from $68,000-$72,500 in local currency, depending upon experience We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.