Intermediate Software Engineer - Field Operations

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE At Halter, we’re changing the way the world farms - and with that comes a great deal of responsibility to the producers worldwide who trust us with their animals. Our hardware fleet operates across farms and ranches globally, and as we scale, we need better systems, better tooling, and smarter workflows to support our farmers faster and more reliably. We’re looking for a highly motivated Intermediate Field Operations Engineer to join our Field Operations team. This role is ideal for someone with a computer science or software-oriented background who enjoys solving real-world problems, building internal tools, and improving how teams operate at scale. This role sits at the intersection of hardware operations, customer impact, and engineering. You will spend part of your time running the day-to-day work, such as monitoring fleet performance, triaging issues, working tickets, and coordinating resolution. The other part of your time will be dedicated to designing and building internal tooling, dashboards, automations, and process improvements that make the Field Operations team more effective and allow us to scale globally. You will collaborate closely with Field Engineers, Product, Deployment, Customer Experience, and Software teams to improve how we detect issues, investigate incidents, drive resolution faster, and more consistently. WHAT YOUR DAY COULD LOOK LIKE Fleet monitoring and operational support - Monitor hardware performance metrics to proactively identify collar and tower issues - Investigate and respond to technical support tickets related to collar functionality and tower performance - Lead investigations end-to-end, from triage through root cause to resolution, deciding when to escalate to relevant teams - Collaborate closely with customer teams to ensure efficient handover and resolution of technical issues - Communicate cross-functionally with Deployment, Product, and Engineering teams to align on incidents, root causes, and follow-ups - Contribute to and maintain internal documentation and knowledge bases for known collar and tower issues Tooling, systems, and scaling improvements - Identify opportunities to remove manual work and improve internal workflows across Fleet Operations - Own and build internal tools that support fleet monitoring, investigation, and incident response for a scalable global operating model - Improve internal process flows, including triage pathways, escalation rules, investigation checklists, and automation, to reduce time-to-resolution - Create systems that help surface issues earlier, such as improved alerting logic, trend analysis, and automated detection of known failure modes - Work with engineering teams to integrate tooling with core systems and improve data quality and visibility Field exposure (optional, as needed) - Visit customer farms to work through hardware issues alongside our field-based team where useful WHAT YOU WILL BRING - Hands-on experience in technical operations, support engineering, or a similar role. A background in Computer Science, Software Engineering, Mechatronics or similar is useful but not required - Strong analytical and problem-solving skills, with the ability to break down ambiguous problems and turn them into clear next steps - Confidence working with systems and data, including dashboards, tools, workflows, logs, and APIs - A track record of building tools or automations that others rely on, designing scalable workflows, and making systems easier to operate - Strong technical troubleshooting skills with a practical, hands-on approach - Excellent attention to detail and the ability to identify patterns in data and turn them into action - Clear and concise communication skills, including the ability to explain technical issues to both technical and non-technical audiences - Strong time management skills and the ability to prioritise across urgent support needs and longer-term improvement work - Comfort operating in fast-paced environments where priorities can shift quickly - A passion for supporting farmers and ranchers, and contributing to Halter’s mission to change the way the world farms DEPENDING ON WHERE YOU SIT ON THE STACK, SOME OF THESE WILL LAND HARDER THAN OTHERS - Frontend: strong UX intuition, modern frontend frameworks (React, React Native a bonus), an eye for performance and polish on real devices. - Backend: building and scaling REST APIs, distributed systems, and event-driven services. Comfort with both relational and non-relational databases. Node.js, Kotlin, Go, or systems that integrate with hardware/IoT a bonus. - Full stack: all of the above, end to end, across web, mobile, and the services that power them. WHY THIS ROLE MATTERS This is a role where you will have a direct impact every day, both by helping solve urgent issues for farmers, and by building the internal systems and tooling that allow Halter’s Field Operations team to scale across the globe. THE DETAILS - Full-time with some rostered on-call - Regular days off are Saturday/Sunday with weekend on call rostered - Based in our Auckland HQ JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"