Support Specialist

About Us Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights. Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in-service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark and Finland already love running on Tebi. About the Role You'll be the first person a merchant contacts when something's not working. This role sits at the center of Tebi's promise to hospitality: when a restaurant reaches out, you turn a stressful moment into a solved one. You'll own the resolution end-to-end, from first reply to final fix, and your fingerprints will be on every process we build to scale support without losing the personal touch. Your day-to-day will be full of merchant communication, investigation and problem solving as well as project work around knowledge base, new tools, AI automation and product updates. What You'll Do - Own the first response for every Tebi merchant who reaches out, across chat, email, and phone - Diagnose issues fast, using product knowledge and sharp instincts to identify the real problem - Work closely with Engineering, Product, and Ops to resolve complex problems - Hit and beat CSAT, QA, and speed targets in a high-pace environment - Turn what you learn from merchants into documentation, product feedback, and proactive education materials - Use and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processes What You'll Bring - You are a creative problem solver who enjoys interacting with hospitality businesses - You are empathetic towards our merchants and curious about their business - Clear, warm communicator who can hold a merchant's confidence through chat, email, and phone - Curious about the product, want to be an expert in Tebi system and can apply your knowledge - Persistence — you don't let a ticket die in someone else's inbox - Comfortable with scheduled on-call time - Fluent in English and Dutch (is preferred) - Italian and/or Spanish fluency is a strong plus! If this speaks to you we can be the right fit. Learn more about how we work from our Recipe here: https://www.tebi.com/gb/careers https://www.tebi.com/gb/careers. Benefits: - Start-up Equity - Competitive Salary - Flexible time off - Lunch in the office - Team events What is Restaurant Software? Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it. From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy. How we use AI at Tebi We use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed. At Tebi, AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and impro