Deployment Strategist

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role As a Deployment Strategist at Promise, you own real world outcomes. You'll work hand in hand with government and utility customers to deeply understand their problems, then find solutions that actually deliver results. This is a hands-on role that blends several skillsets: delivering an excellent customer experience, deeply understanding a real world problem, holding a bar for disciplined execution across the team, and driving business growth. The people who succeed here show up, get into the details, deliver, and leave customers who remember them. You'll need to operate comfortably without a lot of structure. We move fast and figure things out as we go. If you need a defined process handed to you before you can execute, this isn't the right seat. What you'll do - Own the customer relationship end to end, from implementation through renewal and expansion. Be the person the customer trusts and wants in the room, and the person internally who's easy to work with too. - Read the room, both the customer's team and your own. Understand who has influence, who's a blocker, and how to move a project forward politically as well as technically. - Get into the weeds of the customer's data and operations until you understand their business as well as they do. - Be technically fluent enough to partner closely with Forward Deployed Engineers on delivery and innovation. - Drive customer work through a lens of revenue growth. You should be able to explain the health of an account in financial terms, not just delivery or project status. - Run projects with real discipline. Track detail, hit milestones, and don't let things slip. - Surface what you're seeing in the field to influence product. You're close to the customer, which makes you a source of real signal. What will help you succeed - 3-10 years in a role where you actually drove outcomes, not just managed process. Consulting, implementation, or customer-facing delivery, ideally in SaaS, fintech, or govtech. - A track record of building things without being told to, and getting comfortable in ambiguity fast. If your background is a large, slow, highly structured organization, be honest with yourself about whether you'll thrive here. - Genuine likability. Customers and colleagues should want to work with you, not just respect your output. - Comfort with budgets and numbers. You should be fluent enough in revenue and account economics to make decisions with them, not just report them. - Willingness to travel and be onsite. Some of the best work here happens in person, and it's part of the job. - The instinct to want this exact role. We're looking for someone who wants to go deep on deployment and customer impact, not someone using this as a stepping stone into engineering or product. WHO THRIVES AT PROMISE YOU’LL LOVE IT HERE IF: - You are energized by big, complex challenges and the opportunity to solve them. - You want your work to have a real, measurable impact on people’s lives. - You take ownership and run toward problems, not away from them. - You value clear, candid, and constructive communication. PROMISE IS NOT FOR YOU IF: - You prefer hierarchy and rigid structures. We operate with freedom and responsibility. - You are uncomfortable with change. We move fast, adapt often, and expect agility. - You want a typical corporate culture. We are mission-driven, ambitious, and direct. - You believe efficiency means “doing less.” We believe efficiency means doing better. HOW WE ENABLE OUR PEOPLE - 100% paid health coverage - Flexible time off (take what you need) and sick leave - Lunch, snacks, and coffee provided in office - Company retreats - Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on what people need Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link