Implementation Engineer

We are seeking an Implementation Engineer to own technical onboarding and customer integrations. This is a hybrid role requiring strong technical acumen, excellent communication skills, and a consultative mindset. You’ll serve as the face of Scaffold during customer deployments, ensuring clients achieve value quickly and smoothly. ‍ What You’ll Do: - Lead technical implementations of Scaffold for new customers. - Configure integrations between Scaffold, builder portals, and contractor ERPs. - Collaborate with customers to understand business processes and tailor workflows. - Translate customer needs into product feedback and improvements. - Develop documentation, guides, and training materials. - Serve as the primary technical contact during onboarding and early adoption. - Work closely with engineering and product to resolve issues and accelerate time-to-value. What We’re Looking For: - Experience: 4+ years in technical implementation, solutions engineering, or customer success engineering. SaaS background strongly preferred. - Technical Skills: Strong Python and SQL proficiency. Familiarity with APIs, integrations, and data flows. - Communication: Excellent written and verbal skills, with the ability to explain technical concepts clearly. - People Skills: Empathy, patience, and a customer-first mindset. - Startup DNA: Excited to wear multiple hats and work directly with customers and founders. Why Join Scaffold? - Impact: Play a critical role in defining and building the future of Scaffold and the residential construction industry. - Growth Opportunity: Be an early leader in a venture-backed company. - Culture: Work alongside high-caliber teammates in a no-ego, high-energy environment. - Compensation: Competitive salary and meaningful equity in the company.