Junior Quality and Training Specialist

Blacklane works with thousands of professional chauffeurs around the globe, and they are the face of Blacklane. They play a key role in delivering our quality standards every day. As part of the KSA Operations team, you will support our chauffeur partners in delivering a safe, reliable, and elevated guest experience. In this role, you will help maintain Blacklane’s training and quality standards in KSA by coordinating training activities, supporting quality checks, and using operational feedback and data to identify improvement opportunities. This is a great opportunity for you if you are detail-oriented, operationally minded, and excited to grow your career in training, quality, and field operations within an international environment. YOUR CHALLENGE: • Support the delivery and coordination of chauffeur training programs in KSA. • Help prepare and update training materials in English and Arabic across key chauffeur competency areas. • Coordinate training sessions, attendance tracking, and follow-up actions with chauffeurs and operational partners. • Work directly with chauffeurs in the field to support practical training and reinforce service standards. • Assist with quality audits, spot checks, and follow-up documentation. • Review performance trends and operational feedback to identify recurring quality gaps. • Share observations and improvement ideas with the team to help strengthen training content and quality processes. • Support partners in understanding Blacklane’s service expectations and training requirements. • Promote a culture of teamwork, respect, accountability, and continuous improvement. • Collaborate closely with your Team Lead and cross-functional stakeholders on day-to-day quality and training topics. ABOUT YOU: • 1–3 years of relevant experience in operations, training coordination, quality assurance, hospitality, customer service, or a similar environment. • A clear commitment to quality, professionalism, and delivering high service standards. • An interest in operational execution and field-based work. • Excellent attention to detail and a structured way of working. • Confidence working with data in a practical way to spot trends and support decisions. • Good organizational and communication skills, with the ability to manage multiple tasks effectively. • Well-developed interpersonal skills and cultural sensitivity when working with diverse groups. • The ability to give clear guidance, provide constructive feedback, and build positive working relationships. • Fluency in English and Native level Arabic. • A willingness to learn, take ownership of your area, and grow within a dynamic operations environment. About Blacklane Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. Our Company Culture & Values Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence. • Care - We are invested in each other's well-being and professional growth. • Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery. • Excellence - We understand our customers so we can exceed expectations. We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. We welcome and actively support employees to create or join the communities that are important to them. Why join us in a Blacklane on the fast lane? 🌟 Local perks – KSA (Riyadh) 💙100% company‑paid health insurance premiums for you and your dependents (plus a small deductible per outpatient visit) 🌴 28 vacation days per year, increasing with tenure 🏠 Housing & 🚗 transport allowances included in your package ✈️ Annual round‑trip flight to your home country for you (and eligible dependents) 🍽️ Weekly office lunch for KSA hub employees 💪 Your Mental Health → No compromise with Nilo and the Digital Plan from Wellhub 🎓 Continuous learning through LinkedIn learning and L&D budget 🏢 Hybrid setup: 3 days a week in our Riyadh office 🚀Fair pay and benefits tailored to local markets 🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective. Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! We place great value on equal opportunities. Therefore, we welcome everyone to apply! Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process.