Product Specialist

About Juicebox Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B https://juicebox.ai/blog/series-b here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. The Role We're hiring our founding London-based Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly. You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain. You'll define what great support looks like in an AI-first world at a hypergrowth company becoming a category leader. The foundation is already in place: customers love the product, relationships are strong, and commercial results speak for themselves. Your opportunity is to scale that into a world-class CS organization alongside a low-ego, collaborative team, working directly with a VP of Customer Success who previously built leading CS organizations at Gong, Slack, and Zendesk. You Will - Respond to incoming support tickets and product questions (Pylon, Slack, email) - Investigate live issues, replicate bugs, and gather technical details - Create well-scoped bug reports with context, repro steps, and priority guidance - Partner with engineering and product to coordinate resolution and track progress - Follow up with users once fixes or workarounds are in place - Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.) - Spot recurring themes in feedback and flag insights to product leadership You Have - Have 2–4+ years of experience in support engineering, product ops, customer success, customer experience or customer support at a SaaS company - Are a clear and calm communicator, with high empathy especially when customers are blocked - Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases - Works well with fast context switching and works with speed and multi-threaded - Can balance fast response times with thoughtful root cause analysis - Are organized, proactive, and comfortable coordinating across functions - Are based in London or open to relocating (in-office 5 days/week) Nice to Haves - Prior experience in AI, SaaS, or recruiting tech - Technical / product manager background - Experience with tools like Pylon, Paraform, Linear, Notion, HubSpot, or PostHog - Ability to write internal documentation, create bug tickets, or support triage automation - Experience at early stage startup and thrives in fast paced, scrappy, ambiguous environments Location: In or willing to relocate to London (in-person 5 days a week) Perks & Benefits for all Full Time Employees - Top-of-market compensation with meaningful equity, because everyone should share in our success. - Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm For US Employees: - Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents. - $2,000 annual wellness stipend to support your physical, mental, and financial well-being. - $300/month commuting stipend to help cover the cost of getting to and from the office. For UK Employees: - Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access. - £1,500 annual wellness stipend to support your physical, mental, and financial well-being - £3,500/year commuting stipend to help cover the cost of getting to and from the office.