Commercial Counsel, APAC

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: We are seeking a Commercial Counsel, APAC to join our growing legal team as a key strategic partner to the business. This is a high-impact role for a seasoned, business-minded lawyer who thrives in fast-paced, high-growth environments and wants to help shape how legal supports scale at an AI-first company. As a senior member of the legal team, you will lead commercial legal support across Asia-Pacific while contributing to our global commercial contracting function. You will serve as a trusted advisor to Sales, Finance, Product, Security, and Customer Success leaders, helping enable revenue growth, manage risk, and build legal infrastructure that scales with the company. This role offers significant visibility, autonomy, and the opportunity to influence both strategy and execution across the organization. What You’ll Do: • Lead and independently negotiate, draft, and advise on complex commercial agreements across APAC, including MSAs, NDAs, SOWs, order forms, channel and reseller agreements, and strategic enterprise deals • Act as a senior legal partner to APAC Sales and Revenue leadership, balancing risk management with deal velocity and customer experience • Advise on data privacy, security, cross-border data transfers, and regulatory matters relevant to AI and SaaS businesses, partnering with internal experts and local counsel as needed • Navigate regional contracting requirements and customer expectations while maintaining a consistent global approach to legal risk • Partner cross-functionally with Product, Security, Finance, and Operations to support product launches, go-to-market initiatives, and customer commitments • Design, build, and continuously improve scalable contracting processes, templates, and negotiation playbooks tailored to APAC markets and aligned with our global contracting approach • Help drive broader legal initiatives, including compliance programs, policy development, and legal operations improvements • Support a diverse range of legal matters beyond commercial work, including vendor agreements, employment matters, product counseling, and corporate governance, coordinating with local counsel as appropriate • Serve as a mentor and thought partner within the legal team as it continues to grow What We’re Looking For: • A law degree and admission to practice in a relevant jurisdiction, with qualifications appropriate to the role’s location • 5+ years of legal experience, with deep expertise negotiating sophisticated commercial technology agreements • Experience supporting commercial transactions across APAC, with an understanding of how legal requirements, business practices, and negotiation approaches vary across markets • Significant in-house experience at a SaaS, AI, or high-growth technology company strongly preferred • Strong command of data privacy, security, and regulatory frameworks affecting technology businesses in APAC, along with familiarity with global frameworks such as GDPR; privacy certifications such as CIPP, CIPM, or similar are a plus • Proven ability to operate as a strategic, business-oriented advisor and translate complex legal issues into practical guidance • Exceptional communication, negotiation, and stakeholder management skills, with confidence working directly with senior leaders and enterprise customers • Strong professional proficiency in English, including drafting and negotiating complex agreements; additional languages relevant to our APAC business are a plus • Highly organized, adaptable, and comfortable managing multiple priorities across markets and time zones • Self-directed and solutions-oriented, with a bias toward ownership and impact Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Benefits and employment terms depend on the hiring country. Your recruiter can share the details applicable to your location. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.