Site Merchandising Specialist

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Site Merchandising Specialist We are seeking a Site Merchandising Specialist to join our growing team. The Site Merchandising Specialist will play a critical role in executing and optimizing our regional on-site customer journey, ensuring that content and local merchandising strategies align with brand goals and drive customer engagement and conversion. This role is responsible for managing day-to-day content updates, homepage refreshes, and collection landing page (CLP) curation through our CMS platform (Contentful) across 6 environments - web, mobile and app in both French and English. Success in this role means delivering an inspiring and seamless customer experience, interpreting site performance metrics to inform changes, and maximizing the effectiveness of our site merchandising strategies. The ideal candidate is a detail-oriented and data-driven executor with a passion for digital retail, an understanding of site functionalities, and a keen eye for both creative and analytical problem- solving. The person in this role will bring the following attributes to the team: • Experience in eCommerce and digital merchandising • Strong familiarity with CMS tools, especially Contentful • Data-driven mindset with the ability to draw actionable insights from site analytics • Organized self-starter with a proactive approach to identifying site improvements • Deep understanding of user experience and digital best practices • Effective communicator and collaborative team player • Highly detail-oriented with strong executional follow-through Responsibilities • Own and manage day-to-day homepage updates, ensuring content is timely, accurate, and brand-aligned • Curate and maintain Collection Landing Pages (CLPs) to support seasonal campaigns, regional product launches, and regional marketing strategies • Leverage CMS tools (primarily Contentful) to publish, edit, and optimize on-site content • Partner with cross-functional teams (creative, marketing, merchandising, and analytics) to align site content with campaign objectives and product priorities • Monitor and analyze site metrics (traffic, CTR, bounce rate, conversion, etc.) to identify areas of opportunity and drive continuous improvements • Support new product launches, brand campaigns, and promotional moments through thoughtful site merchandising • Troubleshoot content issues and conduct regular QA to ensure an optimal site experience that is also on-brand • Stay informed on digital merchandising trends, UX/UI best practices, and industry benchmarks Qualifications Required: • Role is based in Toronto, with 4 days per week (Monday-Thursday) in office requirement • 3 - 5 years of experience in site merchandising, eCommerce, or digital content management • Hands-on experience using a CMS - Contentful experience strongly preferred • Familiarity with site performance tools such as Google Analytics, ContentSquare, or similar platforms • Demonstrated ability to interpret data and use insights to guide merchandising decisions • Exceptional attention to detail, organization, and time management • Strong written and verbal communication skills • Comfortable working cross-functionally in a fast-paced, agile environment All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $87,000—$105,000 CAD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.