Talent Services Coordinator

WHO WE ARE  At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters. ABOUT THE TEAM Basis Technologies' Talent and Development (T&D) team works to make our organization an engaging, inclusive home for Beeps to develop their careers and create positive change in the ad tech industry. T&D is made up of four collaborative teams: Talent Acquisition (recruits top talent for Basis), Talent Operations (provides benefits, payroll, perks, and a system support for Basis), Education and Development (leads training and education for Basis employees), and Talent Partners (heads up professional development, management resources, and employee relations). Collectively, T&D is determined to bring the Basis Manifesto and guiding principles to life through our culture and practices. This team cultivates Raving Fans by constantly ideating on how to ensure every current and prospective employee receives the best experience possible. *While this role is remote, we have a preference for candidates located in the Chicago area who are able to occasionally attend and support onsite events at our Chicago office throughout the year. WAYS YOU’LL CONTRIBUTE The Talent Services Coordinator is responsible for executing key Talent Services processes across the employee lifecycle. This role processes HR transactions, responds to employee inquiries, supports HR technologies, maintains data integrity across systems, and provides administrative and operational support across Talent & Development. • Supporting employee lifecycle operations by processing HR transactions related to hiring, onboarding, talent movement, headcount changes, terminations and more, while ensuring accuracy, timeliness, and compliance with established processes. • Providing employee support through Workday Help and other Talent Services channels, responding to employee inquiries, resolving entry-level cases, educating employees on available resources, policies, and procedures, and promoting a self-service culture. • Maintaining data integrity across Workday and related systems through ongoing data entry, validation, and recurring weekly, monthly, and quarterly audits, proactively identifying discrepancies, resolving data issues, and ensuring the accuracy of employee and organizational data. • Providing administrative and systems support across Talent & Development, including learning administration (course creation, enrollments, attendance tracking, and travel requests), talent administration (position and requisition creation, personnel changes), and recruiting administration (referral bonus processing, sign-on bonus processing, and external job board audits). • Supporting operational excellence across the team by delivering accurate, efficient, and consistent support, assisting with compliance-related activities, contributing to process and service improvements, and supporting cross-functional Talent & Development initiatives and projects. WHAT YOU BRING TO THE TABLE • Strong attention to detail with a commitment to data accuracy, operational excellence, and delivering high-quality work • Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional accuracy, organization, and follow-through • Strong written and verbal communication skills with a service-oriented mindset and commitment to delivering a positive employee experience • Curiosity and a continuous learning mindset, with a desire to understand processes, solve problems, and expand knowledge across Talent & Development operations • Technology-savvy and adaptable, with the ability to quickly learn new systems, tools, and processes and identify opportunities to improve efficiency and service delivery • Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. • Commitment to creating inclusive, respectful environments where all voices are valued and supported. BONUS POINTS • Previous experience in Human Resources Operations, Shared Services, or a related administrative or customer support role. • Familiarity with HRIS platforms such as Workday, ADP, or similar systems. • Experience supporting employee inquiries in a shared services, help desk, case management, or ticketing environment. Integrity in Hiring At Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant. Anything Else? Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.   Life with Basis We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more. Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond. If you need assistance with interview accessibility, please contact talent.acquisition@basis.com. Your privacy is important to us, view our policy here.